24-02-2025 08:09 PM
any one having multiple very short dropouts every device drops out
24-02-2025 08:10 PM
24-02-2025 09:43 PM
@Cardiffjamesh do you notice any issues when you are using the service, or is it just your Samknows reports?
Not sure of the exact details, but has Samknows not stooped the service recently?
24-02-2025 09:55 PM
Everything drops sky q box’s etc it’s only short sharp and annoying just u can see the amount I can’t tell it I get 1 drop out or 20 lol
24-02-2025 10:04 PM
@Cardiffjamesh Ok, so an easy way to look is to log into the router using the admin details on the card and go to the advanced section and the technical log, the I think the second tab and look through the admin log for dropouts.
Or of course just give the Broadband Care Team a call in the morning.
If you need help with your broadband, text HELP to 66033
If you need help with your landline, text PHONE to 66033
Opening hours:
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Our lines are currently closed.
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24-02-2025 11:01 PM
Iv had a Quick Look at logs nothing jumps out will have a better look tomorrow
help centre where a wet weekend mor concerned about the other mesh node on a hardwired back hall lol saying it’s not meant to be hard wire 😂
06-03-2025 09:51 PM
06-03-2025 09:52 PM
Apparently it’s because I’m using a switch lol the wan is dropping out
06-03-2025 09:53 PM
06-03-2025 10:11 PM
@Cardiffjamesh just a thought, where is your Samknows plugged in?
Hopefully not between the ONT and Router!