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Smart hub pro wan dropouts

Cardiffjamesh
Established Contributor
Established Contributor

‎24-02-2025 08:09 PM

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 any one having multiple very short dropouts every device drops out 

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14 REPLIES 14
Cardiffjamesh
Established Contributor
Established Contributor
In response to Mustrum

‎06-03-2025 10:16 PM

Direct in to router port 1 

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Cardiffjamesh
Established Contributor
Established Contributor

‎06-03-2025 10:20 PM

Is it even humanly possible to put it before the router lol suppose it takes all sorts to make the world go around 

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Mustrum
EE Community Star
EE Community Star
In response to Cardiffjamesh

‎06-03-2025 10:40 PM

Its a long time since I had one, but I seemed to remember them wanting it between the modem and router, back in the early VDSL days - and can save that   then again my memory is not what it was!!

If you ever get a chance, save the tech log to a CSV fine and attatch it to a post.

I know you said you did not see much, but with a bit of filtereng on Excel it should be possible to see WAN down messages and the frequency.

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Cardiffjamesh
Established Contributor
Established Contributor

‎06-03-2025 10:48 PM

Wan logs empty it must be blocked hav u got the smart pro 

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Mustrum
EE Community Star
EE Community Star
In response to Cardiffjamesh

‎06-03-2025 10:55 PM

that does not seem right, no I don;t have one, but if it is anything like all the other BT based routers in the Advance section there is a Tech log, with an Info status page, and an event log tab. They combined are usually the best source of diagnostic info.

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