Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I am returning a new smarthub plus (cancelled my order)I’ve received 2 envelopes one toBT returns Scotland and one toBT/EE returns Yorkshire.I called about which one to use after 20 mins manager said throw them both away and I would be sent another e...
Hi!So i work from home and need a static IP to connect to our databases otherwise we have to whitelist my IP everytime it changes which gets very annoying for me.Can i get a static IP assigned to my router or if anyone has any suggestions for setting...
hiafter some advice - I want to improve Wi-Fi connectivity in my home. I have just moved to EE900 mbps (prior I had BT 900 mbps with a booster box which gave me the coverage I needed)I want to purchase booster box(ex) and not rent at £7 per month. I ...
I have just joined EE and received the new so called smart hub, the set up was easy, however the coverage in my house is terrible and it only provides signal in two rooms, the speed is lower than the promised speed - promised 29mps receive 20 and tha...
Is anyone else having to regularly restart their router after losing internet connection? I’m having to restart it at least once a week, today three times! And even when I have connection it’s so poor that I keep losing access to online meetings whic...
Hello, I have recently moved house. I originally wanted to move my EE broadband hub with me, but this was not possible. I have a new EE hub and password etc. Most phones and devices work well with the new hub. However I have a relatively new Pure ...
Should have switched from BT broadband to EE yesterday. EE website shows order complete, but the broadband and digital voice are still with BT
Before Christmas I call EE Sales to request an additinal Smart Wifi Plus "to eliminate WiFi blackspots..." once I got through to the "right team" on the phone I was told one would be dispatched... Nothing has ever arrived.How do I order an extra o...
Having moved from BT to EE in January , replacing my BT SMARTHUB 2 with EEs SMARTHUB PLUS, I have had numerous issues.I (and others) have reported the problem with CONTACTS .... the inability of the SMARTHUB PLUS to accept exported contacts from SMAR...
