Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45779 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89126 Views
  • 11 replies
  • 12 Helpful

Smart Hub Pro WAN speed limited to 100 mBPS

I have just taken delivery of a Smart Hub Pro. I plugged it all in and let it settle down and update.On going to the web interface I noticed that the WAN speed is set to 100 mbps.When I plug in my Smart Hub Plus it is 1000 mbpsAny ideas what the issu...

Ewan15 by Skilled Contributor
  • 1061 Views
  • 8 replies
  • 0 Helpful

Resolved! Information needed for a

Afternoon, I’m swapping over to your Broadband, and was asked for information regarding this, if I owe the other company any payment. I can’t find the email for thiscan you help 

Using 3rd party mesh system with EE Broadband

If I want to eventually use a 3rd party mesh system after getting EE broadband, do I just need to set aside the EE router and plug one of the mesh boxes direclty into the BT Openreach ONT/Modem?Also  - does this mean that an landline I have specified...

Javert by Investigator
  • 406 Views
  • 1 replies
  • 1 Helpful

Always connected what a joke

I have the all singing all dancing always connected broadband (4g hub kicks in if internet goes down)2 days ago  main hub stops working 4g kicks in,so far so good.until I phone tech support after numerous test the main hub is found to be faulty new o...

Graemee by Investigator
  • 436 Views
  • 3 replies
  • 2 Helpful

Resolved! EE and VPN Connection.

Good day.  I am hoping someone here can assist, as the EE customer service Tech that i spoke to dissmissed my issue.I work from home 1 day a week and to enable me to do this i must connect to my office server via a windows VPN connection. I had no is...

jester212 by Established Contributor
  • 13558 Views
  • 9 replies
  • 3 Helpful

No broadband connection

Transferred to EE from BT  nearly 12months ago but the last week I've had intermittent connection. The last 3 days has been horrendous with the router  flashing  orange for long periods of time and not connecting . I have rebooted, factory resetted t...

Why my ee app pair and connect to my smart hub?

Since been forced to upgrade from BT to ee by a lady in one ee shop, my home broadband gone completely slow and bad. Apart from all the issues and phone calls, my ee app doesn’t pair or connect to the hub, so can’t do parental controls and other thin...

How to stop closure of fault when still ongoing problem

Fast fibre upgrade, now good signal but no wifi. Engineer came tried 3 different routers and new cables, still no wifi. Said fault due to Openreach installation, but Openreach check line when booked say no fault and close fault. Stuck with no wifi an...

BDK by Visitor
  • 320 Views
  • 3 replies
  • 4 Helpful

IPV4 vs IPV6 and cloudflare

Using a Service that uses cloudflare which struggles to always keep connected. on making it work on my broadband i had to switch off IPv6 address allocation under http://192.168.1.254/IPv6.htm . it got me thinking why have i got to do this if EE are ...

Russkil by Valued Contributor
  • 820 Views
  • 3 replies
  • 0 Helpful