Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44326 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85868 Views
  • 11 replies
  • 12 Helpful

Account number

I literally can’t find my account number as I am planning to opt out from my ee broadband and I found it’s too lengthy to know it . Help me out as I login and I literally can’t find any information the mail send by ee . thanks 

Forced 5GHz connection.

Evening all. I wasn't sure which section to post this in so here we go for general chit chat... what I'm wanting to achieve is for my tv (jvc amazon fire edition) to connect, and stay connected to the 5GHz  network ad opposed to the 2.4GHz it current...

Broadband not working

Hi, my broadband is not working since 5th Feb and when checked says that there is a major outage and estimated ed time to repeat is Tuesday 16:00. I have  3 ee sims and the reception is awful at my location so, i can’t use hotspot. I called again to ...

KrishnaV by Visitor
  • 182 Views
  • 1 replies
  • 1 Helpful

Broadband speed issue

I took a 900 speed deal out recently. Managed to get issue resolved by engineer visit,  the hub wasn't set up properly when it was updated. I recommend a engineer to always test every port speed for you and wifi and incoming speed on there equipment ...

MrPP by Investigator
  • 335 Views
  • 9 replies
  • 0 Helpful

EE WIFI_EXT

We have suddenly developed a problem with our EE WIFI. We currently have the main router in the living room along with 2 other discs upstairs. Our main WiFi is working fine downstairs and can be accessed upstairs but is a weak signal and keeps droppi...

jwr1955 by Visitor
  • 235 Views
  • 2 replies
  • 2 Helpful

Random lag spikes

Hi there, I’ll try to give as much info as I can as I’m not the most technical of people. About a month ago I started to have random lag spikes WiFi my router and also the guaranteed download speed was also not being met. I am on the gigabit plan and...

Ibby21 by Visitor
  • 247 Views
  • 1 replies
  • 0 Helpful