Broadband switch from BT not completed

Horstead1 · ‎06-03-2025

Should have switched from BT broadband to EE yesterday. EE website shows order complete, but the broadband and digital voice are still with BT

Mustrum · ‎06-03-2025

@Horstead1 what makes you think you are still with BT?

XRaySpeX · ‎06-03-2025

You'll need to call CS to chase it up.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Horstead1 · ‎06-03-2025

Digital Phone still showing on BT app. Also speed should have increased from 500 to 550 as part of the switch deal - and hasn’t. Speedtest shows provider as BT

XRaySpeX · ‎06-03-2025

For those on EE New BB speedtests believe your ISP is BT.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP