How to get an additional Smart Wifi Plus
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06-03-2025 03:09 PM
Before Christmas I call EE Sales to request an additinal Smart Wifi Plus "to eliminate WiFi blackspots..." once I got through to the "right team" on the phone I was told one would be dispatched... Nothing has ever arrived.
How do I order an extra one?
Don't seem to be able to find the correct route via the app / website etc. etc. ?
thanks in advance
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06-03-2025 03:31 PM
@philb452 if you call customer services they should be able to help you.
Contact us about your broadband and landline
Text EE for a call back
If you need help with your broadband, text HELP to 66033
If you need help with your landline, text PHONE to 66033
- We’ll run tests on your connection to find out what’s going on.
- If you need an engineer, we’ll text you in 15 minutes to book a slot.
- If you don’t need an engineer, we’ll call you within 30 minutes to help solve your issue.
Opening hours:
Monday to Friday, 8am to 9pm
Saturday and Sunday, 8am to 8pm
Call us
Monday to Friday, 8am to 9pm
Saturday and Sunday, 8am to 8pm
150
0330 123 1105
Support for Deaf and hard of hearing customers
Text relay
To use the text relay service from your smartphone, PC or tablet, download the free Relay UK app.
To call us through the Relay UK app or from a textphone, dial:
18001 07953 966 150
Sign language services
If you need the support of a British Sign Language (BSL) interpreter, you can contact us through the InterpretersLive! service.
- Mark as unread
- Bookmark
- Subscribe
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06-03-2025 03:31 PM
@philb452 if you call customer services they should be able to help you.
Contact us about your broadband and landline
Text EE for a call back
If you need help with your broadband, text HELP to 66033
If you need help with your landline, text PHONE to 66033
- We’ll run tests on your connection to find out what’s going on.
- If you need an engineer, we’ll text you in 15 minutes to book a slot.
- If you don’t need an engineer, we’ll call you within 30 minutes to help solve your issue.
Opening hours:
Monday to Friday, 8am to 9pm
Saturday and Sunday, 8am to 8pm
Call us
Monday to Friday, 8am to 9pm
Saturday and Sunday, 8am to 8pm
150
0330 123 1105
Support for Deaf and hard of hearing customers
Text relay
To use the text relay service from your smartphone, PC or tablet, download the free Relay UK app.
To call us through the Relay UK app or from a textphone, dial:
18001 07953 966 150
Sign language services
If you need the support of a British Sign Language (BSL) interpreter, you can contact us through the InterpretersLive! service.

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