How to get an additional Smart Wifi Plus

philb452
Investigator
Investigator

Before Christmas I call EE Sales to request an additinal Smart Wifi Plus "to eliminate WiFi blackspots..."  once I got through to the "right team" on the phone I was told one would be dispatched...  Nothing has ever arrived.

How do  I order an extra one? 

Don't seem to  be able to find the correct route via the app / website etc. etc. ?

thanks in advance

1 SOLUTION

Accepted Solutions
Mustrum
EE Community Star
EE Community Star

@philb452   if you call customer services they should be able to help you.

Contact us about your broadband and landline

Text EE for a call back

If you need help with your broadband, text HELP to 66033

If you need help with your landline, text PHONE to 66033

Charges may apply at your standard rate.
  1. We’ll run tests on your connection to find out what’s going on.
  2. If you need an engineer, we’ll text you in 15 minutes to book a slot.
  3. If you don’t need an engineer, we’ll call you within 30 minutes to help solve your issue.
 

Opening hours:

Monday to Friday, 8am to 9pm

Saturday and Sunday, 8am to 8pm

Call us

Monday to Friday, 8am to 9pm

Saturday and Sunday, 8am to 8pm

 
From your EE mobile

150

From any other phone

0330 123 1105

Calls are free from an EE number. Charges may apply if you call from another network.

Support for Deaf and hard of hearing customers

 

Text relay

 

To use the text relay service from your smartphone, PC or tablet, download the free Relay UK app.

To call us through the Relay UK app or from a textphone, dial:

18001 07953 966 150

 

Sign language services

 

If you need the support of a British Sign Language (BSL) interpreter, you can contact us through the InterpretersLive! service.

Connect to a BSL interprete

View solution in original post

1 REPLY 1
Mustrum
EE Community Star
EE Community Star

@philb452   if you call customer services they should be able to help you.

Contact us about your broadband and landline

Text EE for a call back

If you need help with your broadband, text HELP to 66033

If you need help with your landline, text PHONE to 66033

Charges may apply at your standard rate.
  1. We’ll run tests on your connection to find out what’s going on.
  2. If you need an engineer, we’ll text you in 15 minutes to book a slot.
  3. If you don’t need an engineer, we’ll call you within 30 minutes to help solve your issue.
 

Opening hours:

Monday to Friday, 8am to 9pm

Saturday and Sunday, 8am to 8pm

Call us

Monday to Friday, 8am to 9pm

Saturday and Sunday, 8am to 8pm

 
From your EE mobile

150

From any other phone

0330 123 1105

Calls are free from an EE number. Charges may apply if you call from another network.

Support for Deaf and hard of hearing customers

 

Text relay

 

To use the text relay service from your smartphone, PC or tablet, download the free Relay UK app.

To call us through the Relay UK app or from a textphone, dial:

18001 07953 966 150

 

Sign language services

 

If you need the support of a British Sign Language (BSL) interpreter, you can contact us through the InterpretersLive! service.

Connect to a BSL interprete