Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 43916 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 84833 Views
  • 11 replies
  • 12 Helpful

Re: Pricing.

looking at your advert it is showing your broadband at £31.00 and i am paying £35.99 and i was paying with my old provider sky £33.50 i like the  EE broadband it is a lot better than sky.

Unable to place broadband order!

Hello,I currently have two mobile contracts under my account with EE and have been trying to place an order for home broadband. However, every time I enter my date of birth and proceed, it shows as invalid. I have also visited an EE store and spoke t...

NA075 by Contributor
  • 454 Views
  • 5 replies
  • 0 Helpful

Re: Link broadband/my ee app

Hi, I’m also trying to link my broadband account to my ee app so I can make changes. So when I press to link button then It’s asking me to enter my account number. I do that and then a page is opening and asking my “bill account number” or landline n...

aknmzrk by Visitor
  • 331 Views
  • 0 replies
  • 1 Helpful

broadband

since the new update to ee app and online I  can not seem to be able to  look at my broadband plan on when it is ending. I really want to know since i am not wanting to stay with ee due to the problems iv had with the broadband , My phone contract on...

Chany6 by Visitor
  • 307 Views
  • 1 replies
  • 0 Helpful

Nat loopback random working on ee router

I have  a fairly modern ee broadband router.After some investigation I have discovered that if I ping the routers external ip address from a device attached via WiFi to the router it will work , but if I ping it via a device attached to a lan port on...

Home internet

I’ve paid my bill over an hour ago nd my internet still not working . I was not aware money was not taken 

Aminat11 by Visitor
  • 305 Views
  • 2 replies
  • 0 Helpful