Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I’m a BT customer that had to switch to EE and my bill has increased by £3 a month despite been told it would stay the same, and now I’ve been advised it’s going up £3 again in March! I only moved across in January and now paying £6 a month more, whe...
Hello,I would welcome some help with this.I switched from BT to EE for my broadband & TV package. I ordered Smart Hub Pro & Smart Wifi Pro as an extra for £10/month.When I initially received my equipment, I received the Smart Hub Plus instead of the ...
I’m still waiting after a month for my landline to be sorted, the broadband works fine but every time I get in touch they say it will be sorted…..and then nothing, not sure I’ve made the right move.
Hi alli have just transferred over to digital voice today. I have my original phones that I now plug into the back of the router, but I have also received one of the wireless HD digital phones from EE. Can I pair this phone to the hub and also have m...
Received email to return hub or I will be charged £70.00 but new upgrade says, great new your EE equipment will work with your new upgrade to full fibre 150, my current EE hub is only 10 months old,?
Hello everyone, I am thinking of moving from Virgin to EE Broadband and TV. I need your help in figuring out how complex the switch over going to be. The virgin's external box splits the incoming cable into two output cables, one comes straight to...
I just had two EE workers come to my house at 7pm to say they're offering broadband for £20 a month I said I've just signed up to EE like 3 days ago and my box is already set up I pay 25.99 now but he was saying he can get it me cheaper and asked to ...
I am a SmartWiFi Plus customer and they guarantee you should be able to get internet everywhere in the house. But I can't get it in the back of the house (I have stone walls). Do you think they would let me have a second extender unit?
We’re told an engineer was meant to come Friday 8-10 today. No confirmation, no text. Just talking to someone called Amy who has no idea and keeps apologising and wants to pass it on to her manager!!! We have had the issue since we got connected wit...
