Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44121 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85370 Views
  • 11 replies
  • 12 Helpful

Nightmare upgrade

We have been with BT for a number of years, and were looking to upgrade. Unfortunately, it has been a nightmare after sales misled us with the expected speeds, and failed to mention migration to EE. Multiple calls in attempt to resolve, which equates...

irenep1 by Visitor
  • 345 Views
  • 0 replies
  • 0 Helpful

Resolved! Unable to setup Smart Router in EE Home

Hi, my EE broadband was activated earlier today. I plugged it to the power source and optical box and was immediately connected to internet. I can also access 192.168.1.254 for admin panel.However, when I tried to setup with EE Home mobile app (both ...

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ethan605 by Investigator
  • 1279 Views
  • 7 replies
  • 3 Helpful

Smart hub plus website/iplayer won't work, please help.

HiWe've been upgraded to a Smarthub plus from BT but are having lots of issues.Numerous websites won't open on our devices-  for instance BBC iPlayer and Google.co.uk - but others including Google.com do open and work normally.If we turn broadband of...

ip4 by Visitor
  • 533 Views
  • 0 replies
  • 0 Helpful

Blocking individual websites on Smart Hub Plus

Hi I have just moved over to EE from Sky and trying to set up the websites I had blocked on their service. I have the Smart Hub plus and the app which in the most part seems to be working ok. I don't have any connected devices in groups at this time ...

DanSev by Explorer
  • 1362 Views
  • 4 replies
  • 1 Helpful

Re: Can’t receive calls

My 82 year old mother in law is having exactly the same problem - BT have just upgraded the line to digital voice and she can only receive calls from EE phones - I’ve tried telling BTbtbis but they don’t listen - BT should be utterly ashamed of thems...

2 weeks with no router.

I placed an order for full fibre broadband and mobile phone on the 14th January. I was assured it would all be here before sky cut off and the 29th (today)... and it hasn't arrived, royal mail have no record of it either. I currently work from home a...

New Product Issues

I have just signed up for EE broadband although I thought I was signing up for BT. The guy who took my order set me up with a gmail.co.uk email address which doesn't work so didnt receive my initial new customer emails. They changed it to gmail.com a...