Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Last night our broadband stopped working. Openreach modem LAN light stays off (PowerON, LOS OFF, POS ON) and EE router SH13B green only (never cyan). Tried signal checks from customer service. AC power resets, modem and router factory resets, new LAN...
I'm new to ee. Moved from Virgin. And after the first month in ee, I really regret leaving Virgin.EE is a bit cheaper but the level of service is terrible.Router. I haven't seen anything worse in years. Unstable, missing basic features. e.g. Vlan. W...
I contacted bt about my renewal and have been upgraded to ee . I have received my new hub but can’t li k my account to my existing zee mobile account and not sure who to speak to if ther is a problem
The BT router worked so nicely and now forced to deal with the issues with the EE stuff. I have a Traeger grill/smoker which is controlled by an iPhone app. To do this, you need to pair the smoker with the app on your phone via the router WiFi. I ...
How do you enable MAC filtering for the EE smart home hub plus? I've visited the website and the EE app and neither of those have the feature and the EE home app fails every time that I try to connect the WIFI to it. I even reset the WIFI to factory ...
An engineer came out to connect my DVD recorder and my mobile. Prior to this, the landline worked. After he left and tried to make a call, there was no dialing tone. I tried the mobile but it kept defaulting to Tesco, my previous supplier. 150 was no...
Why is that when click broadband it offers 1.6GB speed and click check out and say switching from BT and then it gives me a deal for 1GB speed abit confusing. I want the Busiest Home Bundle
hello i have been with ee for years and my son enjoys gaming competitively and complains about the internet speeds being slow.i am wanting to know if anyone has had issues with internet speeds being stuck at around 30mbps when the plan offered by EE ...
My switch from Sky 900Mbs to EE 1.6Gbs is due on Monday 27th.I believe I have a 1Gbs ONT and that I need a 2.5Gbs one.Pic attached of my current one (green cable) and a 2.5Gbs one shown in another thread.Would OpenReach have my phone number from EE t...
Hi could anyone tell me why my broadband keeps dropping on some of our gadgets please, I got it fitted on Xmas eve and it worked perfectly but the last few days my husbands and sons iPads keep dropping of the internet, then it wants password to recon...
