Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45291 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 88104 Views
  • 11 replies
  • 12 Helpful

Cant see any of by Broadband Account- At All!

Hi All,Reading through topics, I can see lots of people with my issue also.I have 3 Mobile Sims visible on my account, yet no details of by active broadband. 150 have logged multiple issues, none with any resolution. I have no way of seeing any detai...

Croftuz by Explorer
  • 412 Views
  • 2 replies
  • 0 Helpful

Broadband Fibre from BT

EE advise they are taking all BT-Personal, but offer no EE-Sales contact.  BT advise they are moving Business-only, so can't respond to BT Personal-Sales...  We have both Business (looks like just Cancel & walk) & Personal (looks like add Fibre-67 - ...

LG TV User Agreements

Hi, just joined the community and hope someone can help. My parents, wha are in their 90s, recently renewed their BT Broadband and were switched to EE. As soon as that happened the streaming apps on their TV e.g. NowTV, BBC iPlayer, etc. stopped work...

maljam by Explorer
  • 922 Views
  • 4 replies
  • 0 Helpful

ee smart hub set up struggling

hello can anyone help with the ee smart hub router fibre I'm struggling to connect it to the internet it all wired up but only been flashing purple and i don't know why what have i done wrong can anyone help me please 

Devolo Magic 2 LAN DINrail Compatibility

I am interested in installing this device, so it can connect to the electrical distribution box.I have seen, online, a 'Powerline 200AV Power Ethernet Socket T1002 with 4 LAN HomePlug AV' device.On the Develo website, they promote the use of their ow...

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MISAW by Investigator
  • 471 Views
  • 2 replies
  • 0 Helpful

Internet

Anyone else had poor internet access ? I joined in feb and had no internet for 2 months, dodgy boxes so has to have 2 new. Then they charged me. Now may and still having issues. Said I’d have compensation n had nothing. Joke honestly 

Braith23 by Explorer
  • 253 Views
  • 1 replies
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Landline retention - VOIP doesn't work

I live in a rural area (actually in a  wood). I have copper wires (laid through the wood from fibre off a road) for my broadband and landline. My EE contract is up in June and I believe that I will not be able to continue with my landline. Upon check...

pcwood by Investigator
  • 1095 Views
  • 15 replies
  • 10 Helpful

Payments

Recently changed over to EE from BT in the hope to lower payments....paid my BT bill of £110 to 3 days later be charged a further £81 . This was not advised at time of transfer. Also the broadband has been awful since changeover too. Despite the mult...

A75 by Visitor
  • 334 Views
  • 2 replies
  • 0 Helpful