Smart Wifi Pro

[nelix01]

Just wondering how many Smart WiFi Pro extenders you can get as part of the EE BB subscription.  I currently have a Smart Hub Pro and one WiFi Pro extender but think I could do with one more to ensure full coverage.

[Chris_B]

@nelix01  You can have 1 more.   Please read 

If you’ve set up your Smart Hub Pro and your Smart WiFi Pro device in your home and you don’t get a minimum of 100Mbps WiFi speeds in every room, we’ll run some diagnostic tests and you may be eligible for 2 more devices and an engineer visit.  If you still don’t get a minimum of 100 Mbps WiFi speeds in every room, then you can claim back a £100 one-off bill credit. See ee.co.uk/terms for full terms and conditions. Excludes external rooms, buildings or structures.

and that’s found HERE under “the legal bit” tab at the bottom. 

[nelix01]

@Chris_B is this a call into tech support?

[Michael_D]

That's right @nelix01.

If you give our broadband team a call, and explain what is happening, they'll be able to help.

Michael

[rm113]

If I wanted to actually get a fourth extender, can I order one, please?
I have three in the house already but the 4G signal is poor. The end of the house where the 4G is better is the opposite end to the Hub. There is already one extended halfway between the best 4G signal (102dB) and the Pro Hub but that still only gets the SHC about 15Mb/s.  If I move to a better WiFi location the 4G falls back to about 112.
So a fourth extender might do the trick.
NB when I had Whole Home Wifi I had six disks in use

[Leanne_T]

Hi there @rm113 

Welcome back to the community. 

If you get in touch with our broadband technical support guides they will check what options are available for you. 

Leanne.

[JimM11]

@rm113 Do you mean the 5Ghz band off the Wi-Fi extenders? 4G is for mobile signal only.

[rm113]

Sorry I wasn't very clear. I'm trying to set up the Smart Hybrid Connect (SHC).  If I place it indoors but at the West end of the house I got "good" mobile signal but only "okay" WiFI. 
Powerline isn't really an option as I have RCBO in the consumer unit and I get very poor bandwidth.
We are in a chalet bungalow so there isn't really any attic to use to run cable.

[JimM11]

@rm113 Got it, would also drop the wan connection and see that the SHC filters through the smart wireless extenders fine believe SHC blurb from the help.👍

Connection speed with Smart Hybrid Connect

Smart Hybrid Connect uses the EE mobile network to give you a connection of up to 30 Mbps (download speed) and 5 Mbps (upload speed). It might be a bit faster or slower depending on your Smart Hybrid Connect's mobile signal and how busy the network is. 

If your connection is slow, try moving your Smart Hybrid Connect to a different spot.

[nelix01]

Hi everyone,

I’m writing to share a quick update. I recently acquired a second Smart WiFi Pro device, and I’m having some issues with it. I thought I had set it up correctly, but the information provided in the app and Hub Manager is conflicting.

As you can see in the pictures, the app shows the device as connected but with no signal. I can’t seem to find any devices connected to this Smart WiFi device. It’s currently positioned no more than 10-12 feet away from the Smart Hub.

I’ve tried resetting and repairing the device, but the issues persist. I’d appreciate any advice or suggestions you may have.