EE Throttling my speeds when i use Youtube?

[SuarLFC]

Hi,

I have been having trouble with my broadband for a little while, i thought it might be because i am using WIFI so had a electrician come out and fit ethernet cables to each room. I am still having issues, mainly with Youtube where it looks to be that my speeds are being throttled when it notices i'm streaming video from Youtube. I am paying for 900MBs but when i use the 'Stats for nerds' on Youtube to show my connection speeds it is around 3000kbps, which means it will only load 480p. If i turn on my VPN and essentially hide my traffic from EE my speeds immediately fly up to 500,000kbps+, this is very frustrating as i shouldn't need to run a VPN and the VPN is then causing connection errors on other websites making me refresh the page.

If this is not EE throttling what is causing this? I have tried resetting the BT fibre box, the EE modem, i have replaced the WIFI with ethernet, i have tried changing the DNS to both Google or Cloudfare to see if this fixes and nothing works.

EPDATE: I have just removed the ethernet and used WIFI and this is no longer happening on WIFI, is this something wrong with out the modem or my set up and the way its routing through a hardwired connection? Because it works fine with a VPN on wired

  

[XRaySpeX]

Have you run the speed test in the EE app? That will not only measure the raw BB connection speeds you are getting at the router as well as speeds to the device from which you are testing.

Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

[SuarLFC]

Hi, Sorry i posted a update:

I have just removed the ethernet and used WIFI and this is no longer happening on WIFI, is this something wrong with out the modem or my set up and the way its routing through a hardwired connection? Because it works fine with a VPN on wired

Model: Smart Hub SH32B (F5394-P EE)

I did have a Wifi extender which i no longer use as i am on wired.

Speed test: (To my phone upstairs next to my PC)

Speed to hub: Down 924Mbps - Up 99Mbps

Speed to device: 701Mbps - 102Mbps

[Whaldane95]

Not just me having this issue then... I'm honestly considering complaining and getting out of my contract because they are clearly throttling. Exact same issue, YouTube constantly dropping to absymally slow connection speeds (3000Kbps) and stuck buffering a lot of the time. Yet when I speed test my network on an ethernet connection I am getting the correct speeds. Isn't it strange that if I turn off WiFi and connect to my mobile data, YouTube works completely fine? Don't the OpenReach providers claim that they don't throttle your speeds? Whenever I try to contact them through the app, it was say "Estimated 50 minutes wait time" yet it will take about 3 hours for someone to reply, at which point I have given up waiting already so they close the chat. This is clearly one of two things: They are throttling for some reason, OR there is a problem with their routing of the connection to YouTube. I pay for a Premium membership on YouTube, so if EE wont fix this, I want out immediately.

[Aztectrev]

Having the same issue right now. I don't see the connection speed option in the stats, but scrolling YouTube shorts there is a 5-10 seconds delay loading each video if they do at all. Perfectly fine if I use 5g, less than a quarter of a second, also using EE network on phone through MVNO. Only been with EE for home broadband for about 10 days

[Aletaz]

I’m having the exact same issue, similar to the above I have tried switching in between mobile data and wifi , and when on EE wifi the buffering issues are immediate despite full wifi signal and speed tests confirming speeds of 470 mbps+

I’ve troubled shot this to confirm it is absolutely an EE ISP issue , I have deleted the YouTube app, cleared cache, changed the DNS on my phone manually to the Google aligned one, reset routers and have tested on multiple devices and the common theme is EE WiFi.

the cynical side of me wonders if this is somehow linked to EE wifi optimiser and ‘stream mode’ being offered as a solution. 

[JimM11]

@Whaldane95 Nothing stopping a user leaving at anytime for whatever reason they think is wrong.

[JimM11]

@Aztectrev You have 4 day's or about to leave penalty free and go elsewhere.

[jak26]

These are somewhat confusing mentioning mobile data, DNS, etc, plus what happens on a phone is impacted by many factors, and of course WIFI speeds vary.

On a PC with wired LAN (speed test 930 at PC) with a 4K Youtube video (N.B. Check the res is 4K as sometimes the app/webpage starts off at 1440p) the Youtube stats show a connection speed of around 500Mb/s.

On a TV YouTube app - the limiting factor here is the TV's 100Mb/s LAN port which I use even though WIFI would be faster in theory, both YouTube stats and the Netflix test show 90Mb/s.

Downloads from Windows Store (e.g. game pass installs) do seem to be limited to 500-600Mb/s - prob a server limitation.

In any case normal streaming doesn't need more than 40-80Mb/s. Although 900 speed sounds great it's far more than really needed real world on any one device - it's just there are some good new customer deals for 900.

One actual problem I've noticed with EE - maybe relates to IPv6 whereas the old ISP didn't support it or its the new hub - but it's taking some 10secs or so for a PC or device to get an internet connection after waking 

[JimM11]

@jak26 Wired Network connection on the PC and to a EE Smart Hub 6+ per chance?