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WiFi on Mobile devices slow

PT26
Visitor

‎16-08-2026 07:41 AM

When our mobile phones are connected to EE WiFi  in our house they start to buffer and do not stream correctly or very slowly. Any other device will work correctly as long as it does not have a SIM card in it. If we switch WiFi off on our phones they work perfectly. They also work perfectly on other WiFi networks with the SIM cards connected and not our home WiFi network. Has anyone any advice? 

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JimM11
Community Hero
Community Hero

‎16-08-2026 08:06 AM - edited ‎16-08-2026 08:08 AM

@PT26 What phones are you using and what EE Hub are they connecting to, any wifi extenders EE or Third party in use also.

Try testing you mobile by switching off the Mobile Data and allowing just a wireless wifi home network connection to see if they hold on to the network.

https://ee.co.uk/help/broadband/getting-started/compare-our-range-of-broadband-hubs

 

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