17-08-2026 01:12 PM
Every time I call EE and hang on for absolute ages and when you get through they say they cannot hear you
its so frustrating
my extender boxes are flashing yellow and will not connect since I unplugged them and re plugged them in
I have tried everything they suggested re booting, turning off for minutes, factory re set nothing works, they were reset by EE last time but cannot get to speak to anyone
will try a different phone to see if I can actually get to speak to someone otherwise I will have to consider leaving EE
17-08-2026 12:58 PM
17-08-2026 03:30 PM - edited 17-08-2026 03:32 PM
@chrisannoyed1 Try the text as follows, HELP to 66033 and that should prompt EE to test your connection then call you back once completed with any findings.
Top Tips for pairing your WiFi Extenders to the Smart Hub 7 Pro - The EE Community