Changing Home Hub settings

[Razboy]

My Home Hub was recently replaced as the old one developed a fault. I want to access the settings on my new Home Hub but when I use the IP address 192.168.1.254 I see message saying that a secure HTTPS connection is required. When I follow the link to proceed the new webpage does not load, just  spinning white dots below the EE symbol........ Help please?

[Brian160]

It's a PITA. EE need to fix the HTTPS issue, but in the meantime you'll just have to live with it. As for the hub manager getting stuck on the splash screen, that seems to be a known problem that they are working on. The current fix seems to be to power cycle the router and try again.

[bobpullen]

@Razboy - have you tried accessing using a Private Browser window? Could be that something is getting cached from the old hub?

[Razboy]

Have tried private and open via different browsers and still the same problem. As Brian 160 commented it may be a problem that needs fixing by EE

[Razboy]

I just realise what PITA means LOL

[XRaySpeX]

EE doesn't have a Home Hub. Which router is it actually (read label or post a pix)? 

Try another browser. Some browsers insist on it being HTTPS.

[Razboy]

It's a Smart Hub Plus

[Razboy]

I have tried 4 different browsers

[Brian160]

@

@XRaySpeX  If EE have recently supplied the aforementioned router, it'll be a Smart Hub. Almost certainly the Plus. The missing security certificate is annoying and EE should fix it. It's not rocket science.

[rytenuff1]

This is the issued certificate: 

Common Name (CN)

bthomehub.home

Organisation (O)

British Telecommunications plc

Organisational Unit (OU)

Technology