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EE say cannot hear you

chrisannoyed1
Explorer

Every time I call EE and hang on for absolute ages and when you get through they say they cannot hear you 

its so frustrating

my extender boxes are flashing yellow and will not connect since I unplugged them and re plugged them in

I have tried everything they suggested re booting, turning off for minutes, factory re set nothing works, they were reset by EE  last time but cannot get to speak to anyone 

will try a different phone to see if I can actually get to speak to someone otherwise I will have to consider leaving EE 

3 REPLIES 3
chrisannoyed1
Explorer
 

@chrisannoyed1 Try the text as follows, HELP to 66033 and that should prompt EE to test your connection then call you back once completed with any findings.

Top Tips for pairing your WiFi Extenders to the Smart Hub 7 Pro - The EE Community

XRaySpeX
EE Community Star
EE Community Star

Are you calling from your landline or on a mobile?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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