Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Can’t wait till my contract ends. Internet is so rubbish. Upgraded to FFTP and still lagging. The app is also rubbish. Will never use EE again
Following the change from BT to EE, I opted for Fibre 36 Full Works. We are Fibre to the Cabinet, Copper to the House.The Smart Hybrid Connect was an add on, as was the Booster. They are expensive, and as I found out, unnecessary. The Hybrid Connect...
As the title says, My internet isn't connecting via ethernet for around 30 seconds after the PC first boots. It's not a major issue, more of an annoyance as any apps that need the internet for updates etc on first boot throw out error messages.I've t...
Hi Team, I am an existing EE customer hoping to upgrade to Full Fibre, but I am blocked by a database mismatch on the Openreach system. I need someone from the Wholesale / Offline Provisioning team to raise an ORDI (Openreach Data Integrity) request ...
How do I get EE to take a complaint seriously? I just got an email saying "Your complaint is now closed", with zero explanation.
can not log into account says ac number not recognised GB******* [Mod edit - account number removed, please do not share any personal details on these public forums]
I’m from colchester and have not had any broadband all weekend. I have phoned 150 and told they know about it and are fixing it. I honestly dont think anyone is fixing anything until monday comes. Not happy with the service.
Example shown.Wireless and Ethernet effected, doesn't happen all day long, but enough to notice it when gaming or streaming.Lights never change on the hub , and reconnects just as quick but seriously annoying, I don't think iv met anyone on here who ...
I don't understand, please explain. Why should I return smart hub, if you just sent it?
Where is the link to make a payment online with a debit card? The help hub article directs you to your bills but there isn't a link there to pay.
