Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45405 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 88349 Views
  • 11 replies
  • 12 Helpful

Replacement WiFi7 for EE Smart Hub Pro and extenders

I have recently had installed the Busiest Home Bundle which is 1.6GB FTTP with a Smart Hub Pro and three WiFi extenders. The problem is that this is supposed to support up to 190 WiFi devices but it will not support more than about 30. EE have invest...

tnj by Skilled Contributor
  • 345 Views
  • 5 replies
  • 2 Helpful

Dreadful Speeds.

My speeds are appalling and they have been throughout my entire time with EE, I have had multiple engineer.cisits, each one.xlaims.to have fixed the issue - it seems to be a different issue each time but the issue is never resolved. My speed guarante...

Range extender

I've tried a couple of wifi range extender with alleged capabilities of 1200 maps. Reality is only getting around 8mbps. Are there EE settings that block 3rd party extenders/repeaters? Are there settings i should change in main router? Both repeaters...

Edgy7 by Investigator
  • 335 Views
  • 12 replies
  • 2 Helpful

Upgrade from Legacy FTTC to New EE Full Fibre

I recently upgraded my legacy EE Fibre Plus plan (FTTC 80 Meg) to New EE Full Fibre 150 (FTTP 150 Meg), but could just as well have been any Full Fibre up to at least 1 Gig. It all went smoothly as to be hoped & expected. In early Dec. 2024 I ordered...

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XRaySpeX by EE Community Star
  • 4483 Views
  • 75 replies
  • 41 Helpful

Resolved! Internet Down

Internet went down on Monday and we still aren't up! There has been no communication regarding what the problem is and the tracker says 16 more hours...it said 17 hours 6 hours ago! Fortunately I have unlimited mobile data on my account as long as I ...

Why do I see a open EE WiFi being shown

I have notice recently that my smarting plus shows a EE WiFi SSID on the list of WiFi available routers. How do I get my hub to turn this off I have opted out of using Ee WiFi Hotspot but my router shows this open EE WiFi. 

FAM0422UK by Contributor
  • 334 Views
  • 6 replies
  • 0 Helpful

EE App Problems

Hi.I recently upgraded my broadband to Smart Hub Pro.When i try to use any of the features on the ee app to manage my broadband, I get one of two error messages "We cannot show "insert feature" right now. Refresh or come back later when we've fixed i...