Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45215 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 87921 Views
  • 11 replies
  • 12 Helpful

Landline needed before BT exchange upgrade?

We got rid off our BT landline a few years ago (post on our premises and copper wire still in position). We have a rural exchange limited, for nearly twenty years, to a maximum of 512kb/s download and 256kb/s upload so it was no use for modern intern...

MenmuirMark by Established Contributor
  • 383 Views
  • 13 replies
  • 1 Helpful

Resolved! Moving House with a gap in between

Hi everyone,I am 1 year into a 2 years EE broadband contract and I am in the process of purchasing a new house (bringing over the EE contract).When I leave my current place, I will need to move into a temporary accomodation for a month or two while I...

Adri8 by Investigator
  • 646 Views
  • 7 replies
  • 2 Helpful

Resolved! a great service

All started on March 5 when BT connected us to the fibre network.  (A two months exercise, but that is a different story)The internet was perfect and quick but over the next few days we were to find that we could not receive any phone calls.  Nice an...

KMA by Visitor
  • 142 Views
  • 1 replies
  • 3 Helpful

My Smart Router suggests 2 different apps to manage it

 My Smart Router suggests 2 different apps to manage it, but the App Store link doesn’t work, My EE doesn’t appear to exist and the two apps I do have (EE App and EE Home) don’t appear to give access to router management. Any clues? 

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AJP4 by Investigator
  • 132 Views
  • 1 replies
  • 2 Helpful

BT to EE

After being told I had to move from BT to EE for broadband, the billing issue is still ongoing. Cancelled all BT direct debits as, as far as I’m concerned I no longer have any BT products. Set everything up with EE, same direct debit agreement as my ...

Mark672 by Investigator
  • 276 Views
  • 7 replies
  • 5 Helpful

Router-Access control

I'd like to set a schedule when the router turns off and on. I've been to 192.168.1.254 they only say to go to EE home app.I don't see anything about access controls on myEE.Anyone know how to set up schedule?Thx 

Resolved! Compensation

I spoke to someone on the 10th of May 2025 and was informed we didn't have Full Fibre so it would have to be installed.  I was given the 19th of May as a start date and told I would receive £6.24 per day  compensation, as EE are part of the Ofcom Aut...

Ignatius by Explorer
  • 475 Views
  • 11 replies
  • 4 Helpful