Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
On Thursday 21 August my router suddenly switched off by itself and have been without wifi since. I called EE on Friday and went through all the trouble shooting steps and was advised there was an issue with the power supply and that I would get a ne...
I just moved into a new house and it looks like the previous tenants took the power cable for the ONT with them, what would be the best way to go about replacing this?Ive had no luck getting in touch with the previous tenants.
Can not turn on WPS on the HUB because security is set to WPA3-Personal
My EE broadband has suddenly gone offline, tried to call in... offices now closed, tried to use the service status checker... won't let me log in as it says I need to setup my account (already done when I first got the broadband) and when I try it sa...
Evening AllMy household seems to be running into a requent problem with audio calls. If you are using an android device and you make a Wifi Call, whatsapp, viber, etc, the other persons audio will cut out every few words making it impossible to actua...
Hi,I just connected yesterday. 14th but I've been sent a bill due to be collected on 23rd. Is this right?
Hi all,I have recently joined BT however they have set up my broadband with EE.At the time I signed up, I was told as a new customer I would be eligible for a £130 virtual rewards card which I can claim after my 14 day cooling off period.Was told I s...
So Ive left ee braodband and paid the early leaving fee and still being charged for a broadband Im not usingI have all the emails to show ive gone through the process but im still being charged
Broadband constantly dropping out all day. Text 66033 to report - message not sent. Very frustrating. Lancashire area
Frustrated doesn't begin to describe.I suddenly get emails and texts saying "Sorry you are leaving, cancellation will take place on (date). Terminations charge will be £318" Firstly I did not request to cancel my broadband, I haven't even looked at o...
