Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45641 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 88856 Views
  • 11 replies
  • 12 Helpful

Alternative to EE

Is there anyone else other than EE providing 1.6Gb/s via Openreach? I want to change supplier as the Smart Hub Pro WiFi7 does not perform as it should and promised firmware updates to fix the issues never materialise. The premium in Busiest Home for ...

tnj by Skilled Contributor
  • 318 Views
  • 8 replies
  • 4 Helpful

Port Forwarding Help

So I’m trying to get an open Nat in my Xbox Series X. Trying to set up port forwarding, I’ve gone into the router page, to firewall named a new port forward rule Xbox. In the external box I put 3074 to 3074 and the same in the internal. I select UDP ...

Goooner1 by Contributor
  • 184 Views
  • 5 replies
  • 1 Helpful

Leaving EE broadband

Hello,My EE broadband contracts last day is tomorrow (23rd July), I'm on old broadband deal getting there 144mbps fttc service. If I stay with them on the current speed the cost will go from £34 to £44 with a deal or £47 without but will go up again ...

wy2k by Valued Contributor
  • 784 Views
  • 33 replies
  • 1 Helpful

Global Protect VPN connects but data stream blocked

I have a similar problem to previous posters but cannot see a cut and dried resolution. I've been with EE since the middle of June 2022 and initially everything was fine until about 4 days in when my wife's (works from home) connection through our ho...

NijiK by Contributor
  • 2985 Views
  • 25 replies
  • 2 Helpful

Resolved! File Sharing

I've have just changed over to the EE smart hub and I am now having trouble using the scan to folder function on my printer. I have set this up identically to my Sky router previously, but something seems to be blocking it. I am now thinking this may...

Damian3 by Explorer
  • 177 Views
  • 3 replies
  • 2 Helpful

Resolved! Fibre internet and phone stopped working

Hi, my fibre internet and phone have stopped working an hour ago. Only had the service from new for a month! Location is Folkestone Harbour.I get orange flashing light on hub and three green lights out of four on wall connector but middle one is flas...

idj20 by Investigator
  • 279 Views
  • 6 replies
  • 4 Helpful

Advice on EAPS with Smart Hub Plus

Going to be starting a new contract mid aug ( Im assuming it will be the SH31B hub? ) , will only be having part fibre .... ie fibre to the exchange and cooper to to the house.Was wanting to know if I could use the same router that is being provided ...

Tinnaz by Investigator
  • 276 Views
  • 6 replies
  • 2 Helpful

Resolved! Transfer from BT

I was transferred automatically from BT to EE for broadband.  I was a fairly new customer to BT and was paying 29.99 per month. BT informed me my bill would remain the same however I have been charged monthly £32.99. 

AB9999 by Visitor
  • 357 Views
  • 7 replies
  • 5 Helpful