Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
This is the second hub from EE now that after a few weeks starts making a fizzling/hissing noise. It sound like an electricity current noise. The first hub was replaced by EE a few weeks ago but now this one has started making the same noise. Is this...
I ordered full fibre from EE on 7th November and was given an Openreach engineer appointment for 25th November between 1 pm and 6 pm. However, on the day, the engineer (from Morrison) didn’t arrive until 7:30 pm. Unfortunately, they were only able to...
Just received an email inviting me to upgrade early. When clicking on the “see your offers”, it asks you to log in, which I do. It then takes you to another page gathering my information, but it always comes back with the message “something has gone ...
Hi all. I have connected to FTTP with EE moving away from BT for the better EE hub. On the BT Smart Hum you could log in to the hub manager via IP address and edit device names, set static IP addresses etc. However with EE you have to do it via t...
Can anyone help. My landline no longer shows caller id on incoming calls!
Trying to find the option to pre credit my broadband and all i find is "setup direct debit" I DON'T use DD payments. If i have the money to hand i want to be able to credit my account with out a headake. Since moving my broadband from BT to EE its b...
Hi. I have just had fiber install at my property and the engineer was very nice and asked where the point in the house would need to be. We agreed to where it was to go. But,,,, the route of the cable,,, this was not discussed and I didn't spot the r...
As I couldn’t find a way to contact EE via email, I hope this message reaches some people who might be able to assist me.I would like to know if it is possible to replace the EE router with a third-party modem/router. My current EE router, which I re...
I have two charges to return my old BT kit after moving to Ee but I no longer have one of the two routers because it has been recycled, how can I avoid being charged?
I was switched by BT to EE in December 2024. Already had an ageing BT router so expected to be sent an EE Smart Hub Plus router as part of the new deal. How do I obtain that new router?
