Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Received email from EE cancelling my broadband installation order. I am confused. I did nothing. In fact my modem just arrived in the mail today.
I had BT broadband BT TV and Landline. Package was coming to an end and was told only way to a deal on TNT sports was to switch to EE. Agreed to switch for Broadband, EE TV plus probox, and Landline. Stressed I needed Land line as currently having h...
I've left ee now but have the old broadband router still (its an adsl router) I've had zero communication as to whether ee want this returned. as im no longer with them I dont want to jump through hoops on a call im paying for. My final bill came thr...
Hi,Am only able to receive mail at present, not send, from desktop. Can use webmail (Greenby). Suddenly started on Saturday evening. I triend manually re-entering the settings, but Mail refuses to save them, claiming it doesn't recognise them. Greenb...
Hello, People tell me that my landline number is set to "number withheld". Can anyone tell me how to disable this setting? Many thanks in advance.
The router will not get out of startup mode (solid green and flashing green light at the front). Turning it off and back on allows it to work (showing aqua blue light and connection to my devices) but this only works for around 10 mins and then it go...
Hi all, odd problem happened today. We have many devices successfully connected and getting great speeds, this morning when I booted up my laptop it just doesn't connect to the EE router via wifi all of a sudden.Windows 11 built in NIC, no ethernet p...
My 80 year old mum is an existing customer for her mobile and now wanting to sort out her broadband which is old Plusnet ADSL broadband.Her estate is cabled for FTTP so is eligible for full fibre packagesOn the website there are a number of offers av...
Hi all, I have the 1.6 gb full fiber package with the new WiFi 7 pro hub and the extender. My PC is wired directly to the hub via Ethernet. When I turn my pc on, not even downloading anything other devices connected via WiFi suffer / lag / connection...
I got a visit at my home by one of EE's salespeople who sold me my new package and assured me my old broadband provider's disconnection fee would be covered by EE, up to £300. I just got billed this month by the old provider approximately £225, well ...
