Post here to ask/answer questions around home broadband and landline
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now in the early stages of rolling out a fi...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
My Plusnet contract expired last month (March), and when I rang them to renew I was advised that I could no longer have a landline. In order to keep the phone number, I would need to migrate to EE. (I know there are other options).I was given a migra...
Dear EE Team,Please state how I would terminate internet contract as I have sold my property and will not be taken your internet services with me?I have tried using your customer services however because you us AI automation for it all it is not help...
I recently joined EE (just received my first bill) after miving into my new property. Unfortunately, someone has previously detached the cable between the exterior and the master socket (there is just a jumble of wiring coming out of a hole in the wa...
Upgraded from the 500Mb package to 900Mb, and since then the internet has been unstable.Previously had the same issue when on the 500Mb package, we were sent a new router which didn't fix it but phone supprt fixed it by changing us to a different pro...
Hi. Just upgraded to Ultimate Broadband and have the Smart Hub 6 Plus. The firmware is on r3.8.29-R-1627298-PROD-83002 but from what I've been reading, there could be a later version of firmware? Could anyone confirm, please?I know you can't force an...
Just moved to EE from Plusnet (they don't offer landlines now). Low tech household - two laptops, wireless printer, one smart TV. Everything works OK but because my EE router is in a more remote location my signal strength in the living room is down...
My broadband switch from BT to EE is due to activate in a couple of days. It is essential I don’t have any break in service that day due to work commitments and I won’t have the opportunity to change the hub and WiFi disks until the following day. Wi...
Hi, I am having trouble getting information from EE. I have placed an order for broadband and they have cancelled. Looking at the account it says Auto Cease order and says I have cancelled. I haven’t cancelled. Any idea what this means. They have ...
My home router got broken, and I can't find how to get a replacement. I really don't want to have call someone, just want a replacement...?
