Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44300 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85814 Views
  • 11 replies
  • 12 Helpful

Switching from sky to EE

I’ve switched from sky to EE and EE agreed to pay the early termination charge. I’ve sent over the letter confirming the early termination fee plus my final bill from as a PDF which shows the charges. EE have come back and said this is not the correc...

Ejp3662 by Explorer
  • 218 Views
  • 3 replies
  • 0 Helpful

Smart Hub Plus vs Smart Hub Pro

I'm currently using EE's 1Gv service, and so have a Smart Hub Plus.I note that EE is now providing the Smart Hub Pro with Full Fibre services. Anyone upgraded? Is it significantly better? Worth the upgrade if £10 per month for the rest of my contract...

GC_Wood by Investigator
  • 370 Views
  • 6 replies
  • 2 Helpful

Printer connection

Hi I’ve a cannon printer PIXMA MG2551S which is USB connection only, tried to pair up with my iPhone without success, the printer fails to be recognised on my phone, any suggestions please?Les 

Router still flashing orange

I am a new customer i set the router up yesterday and it's been flashing orange i rung there "tech" support and was told my fiber has been activated but have to wait till 11:59pm last night woke up this morning and still flashing orange so I am going...

Cjcrook24 by Investigator
  • 225 Views
  • 4 replies
  • 1 Helpful

Resolved! Compensation

I had a broadband fault for over a month, eventually got it fixed after a month still no word about any compensation  anyone had this problem before & what to do 類

dmacleod by Explorer
  • 135 Views
  • 1 replies
  • 3 Helpful

Download issues.

Despite having download speeds of 512mbps it's taking approx 12 hours to download a one hour TV programme 

Mags49 by Visitor
  • 121 Views
  • 2 replies
  • 1 Helpful

Anyone actually getting anywhere near 900MB?

Had the EE 900MB full fibre for nearly a year and have been really disappointed. Doesn't seem much better or more reliable than my previous 70MB on broadband.Depending how you test, I seem to be getting at best 450MB - which by coincidence is their m...

djrobs33 by Investigator
  • 4991 Views
  • 22 replies
  • 6 Helpful

Printer won't connect to new EE hub

We have recently moved from a BT hub to EE. Initially our HP Envy printer was connected however having re-booted the WIFI, the printer will not reconnect to the WIFI. We have tried connecting using WPS and entering hub password into printer but conti...

RockHouse by Investigator
  • 250 Views
  • 7 replies
  • 3 Helpful