Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
My wi fikeeps dropping to half every evening
My contract ended long ago, and they continued charging me excessive amounts without letting me know. But anyway, ive ended it all and im with someone else now. But EE wants the old smart hub back, as per everything with EE, they have a completely di...
Hello all Hoping someone might be able to help.I disabled the IPV6 on my Smart Hub pro 7 as I read online it can affect download speeds to consoles as I’m only getting around 600-700mbs when both consoles are wired to the Hub and can support up 1GB d...
Hi all, please help prevent a divorce!My wife works from home for the NHS and her laptop has always connected absolutely fine on our old sky broadband, but since switching to EE today, her laptop will not connect to her VPN and NHS client software et...
Hi,im new to EE so just checked what’s connected to my router and found - Silicon Labatofies - anyone know who / what they are ?if dodgy how do I delete them ?cheersSteve
I've recently got a Wifi Extender to help with connectivity upstairs in my house. This has worked great for computers/phones however since it's been on, I'm having trouble with my smart doorbell and a smart plug (both Tapo) connecting to the extender...
I recently upgraded my BT Router for an EE Router. In doing so, I lost connectivity to the Project EV charger I had configured to run of the Project EV app. Believing it to be a fault with the EV Charger, Project EV kindly sent me out a replacement. ...
I have recently upgraded to full fibre broadband. According to EE I should connect my house alarm into the green socket on my fibre router. However when testing I seem to no connection.
Hello have can you put the start i wait long day but nothing
I am going to switch from Virgin to EE. Have finished the external work but still waiting for the internal work from open reach. I know there’s a “ one touch switch “ which EE / openreach will noticed Virgin media. However Virgin media didn’t receive...
