Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I need help regarding my broadband
I am setting up Smart Hub Plus and want to change the DNS server to 1.1.1.1 but I don't know how, I can't find the option to change it anywhere.Goole returns that the change is done this way:Home > Advanced > My Network > IPv4 Config & switch DNS Ser...
At present I use PlusNet broadband over a standard landline which will be a problem when things change in the future. I am looking into going to an EE Broadband with Digital Home Phone deals for Plusnet customers. Which (I assume) includes a Broadban...
I upgraded a few days ago, plugged in the new modem and the new WiFi extender, and then had to reset all my devices — only for everything to start disconnecting. I contacted EE and was told to press the reset button, as if I hadn’t already tried that...
I moved into a new house this week. Told EE, got the broadband moved over to the new address. Had the text this morning to say service should be active etc. I was told when moving the service over I would not need a new router and should plug it in t...
Total utter rubbish, they offer to pay up to £300 to help you switch from elsewhere, yet have not got the common courtesy to answer emails regarding a £76 fee promise, already paid by myself to SKY for the early termination of my broadband and landli...
Since switching to EE I have found that the quality when using Teams is not great - buffers on video calls and freezes. Other colleagues who are with EE have the same issue. Fine on all other platforms - WhatsApp etc. Are EE aware of this?
My board band contract ends, I received a SMS mentioned Email sent to me for returning router. However, I cant find it, so I dont have the QR code to send it back. What can I do next? Thx
I had an appointment booked in this morning for a fibre line installation .When I booked it , I told the agent where the existing cable was attached and that the house was listed G2 which means , no drilling holes into the stone as it crumbles very e...
i can not get a straight answer from openreachi live in maltby and have seen they are building fibre in my area i emaild them to see when i can expect to get there service and the reply i got was we are not in there build plans, the have now moved on...
