Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Had Great reliable service over the last year but today the download speed has dropped from 1.6Gbps to 50Mbps, when I called they said it was a know issue with "the package" whatever that means, not a local issue. Anyone else have the same?
Just started on EE Broadband and having issues with internet fall out which happens on a regular basis. Other household devices, TV, printer, phones, none Mac PC working fine. Turned router off on numerous times, tried a reset, speed test done and wi...
Cannot access the internet. [Mod edit: Title edited]
I have moved in to my new home and I have told you that the fibre end point is missing, but I was told that I need to wait until the activation date to book an engineer to install the box. Why can’t I get that sorted out before the activation date?
Recently I can't view the devices connected to my internet.This means I can no longer set the parental controls for some devices or pause the wifi when needed. Any help appreciated.
Hi, I just upgraded my ee package to 900mb with WiFi extenders on friday 27th Feb.Both extenders are not working as they are not syncing with the WiFi. They connect for a short period and then disconnect within 10-15 minutes.I have also checked my sp...
I've just received an EE smartrouter yesterday afternoon, and have set it up okay, but I need to update some of the settings for Wi-Fi and security, etc. Can anyone tell me how I can go about finding this elusive "My Router" settings/control page? I'...
I am unable to connect my TV box using WiFi. It says poor signal. Everything else in the room is fine including the TV which sets next to it. It's only about 6m from the router with no wall in between.This is my second box and both behave the same.
I originally used EE Broadband but needed a fixed IP, so I switched to BT. Unfortunately, I was mis-sold by BT, so I moved back to EE. Since then, I’ve noticed problems when streaming video from my home to another location.After investigating, I disc...
Am asked for this when trying to link new broadband account to existing mobile - have entered every ‘account’ number I can find but none accepted!
