Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
We have been with EE just over a month and our broadband is down. Initially we were told it would take a few hours to fix and it did go back on last night. Now woke up to the same issue and told it could take all weekend to fix!!!
Anyone else having broadband issues? Service intermittent for 3 days now. Off for hours, then on, then off for hours. Service status saying it will be down until Monday evening.
Ongoing EE Broadband Issues – Packet Loss, Latency, Jitter – Still Not Resolved After Multiple Engineer Visits! Hi all, I’m reaching out to see if anyone else is experiencing similar issues or has managed to get this resolved. I’ve been having seriou...
No matter which way I try to contact EE, everything is automated and none of the options allow me to ask for a QR code to return requested equipment. Checked texts and emails and I have the requests to return a wifi disc, but no QR code has been sent...
Hi all, been with EE for 9 months now and use the app to manage everything. Has anyone ever managed to pause WiFi for any devices? It's never worked for me so a complete free reign for my kids 24/7. I even tried adding certain devices to group and pa...
I have a client who has asked me the below query about EE wifi and I do not know the answer and I am hoping you can help with that and what band its broadcasting live on.From my client"There is a wifi called EE Wifi that is being advertised but not o...
When I was moved from BT to EE I kept the BT Smart Hub 2 that I was originally provided with two or three years previously. When it works it works fine, but three or four times a week Wifi connections to the router are lost. I reboot the router and ...
@ee I have 1 phone 1 tablet and a broadband connection with EE. Reported problem on the 21st and explained in full technical detail what was happening, I am an IT engineer but instead of listening to my detailed explanation I was ignored and told tha...
Broadband not working for nearly 1 week now. Waiting for a new power supply cable to arrive. How long should this take, and am i entitled for a discount?
