Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44037 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85162 Views
  • 11 replies
  • 12 Helpful

Broadband Problems

Having problems with my broadband connection.Can't get any help as the text it sends me, it fails to reply everytime I try to send the FAULT reply.How do I get in touch with EE, as this is not working. No option to speak to someone directly.

GLOWE12 by Investigator
  • 925 Views
  • 11 replies
  • 2 Helpful

Cancel engineers visit

This morning EE booked an engineer visit for tomorrow as they thought they could not fix my broadband speed On checking after the call it had been resolved. Ive tried phoning 150 and freephone number but the option to stay on the call to speak to som...

Paulby by Investigator
  • 592 Views
  • 3 replies
  • 2 Helpful

Resolved! Setting up Tp Link BE550 as 3rd Party Router..

Hi I have bought a tp link be550/be9300 wifi 7 router and when trying to setup as replacement of the ee smarthub router I am unable to get the Internet connection to work. I have connected my new tp link router from wan port to the wan port of the ON...

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GazBevan by Visitor
  • 206 Views
  • 1 replies
  • 2 Helpful

Setting up VOIP landline with Fritz!Box 7590

I was happily using Fritz!Box 7590 as my main router for my EE Fibre broadband, but recently when I had to renew the contract I got told that my landline will become VOIP.Fair enough to EE as they sent me a new router, for free, even I would have pre...

Vkalns86 by Investigator
  • 542 Views
  • 8 replies
  • 6 Helpful

Full Fibre Wifi Dreadfully slow

I have just had full fibre installed at 1GB and guaranteed 700MB. EE sent me the Black smart hub pro and 3 x wifi routers. The best wifi signal ive got on smart phones, ipads, laptops, xbox, etc is 40MB,Ethernet to the hub is 800 plus...Ive turned of...

Wayneold by Investigator
  • 324 Views
  • 11 replies
  • 2 Helpful

Resolved! Using mesh router with Full Fibre

We’ve just signed up for 500Mb full fibre with EE. We’re moving from G.network, with whom we’ve used their router in bridge mode, connected to our Linksys mesh routers so as to get coverage all over the house. I’m a bit concerned to read that EE’s ro...

Broadband Latency Issues

Good Afternoon Everyone,I have been with EE Broadband for several years and have pretty been faced with zero issues in terms of speed and connectivity. We have always averaged 70mbps down, 20mbps up and around a ping of 25. In terms of activity on th...

rhys1573 by Explorer
  • 162 Views
  • 3 replies
  • 5 Helpful