Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Good morning,I've tried to place and order for broadband via a price comparison site over the weekend;Select the package I want - OKCredit Check - OKDirect Debit Guarantee -OKIt flashes something about billing periods then the page refreshes, and dis...
Ordered EE Full Fibre broadband yesterday. Set up a Direct Debit, then the page asked for a £20 deposit. Entered my card details and the payment failed. After reloading, my account page is completely empty — no order showing at all.I do have the cont...
I have broadband on order but I don’t get it installed until the 8th September unfortunately. When I placed the order, I was told to take out the connectivity backup and that would arrive within a few days. When received, that would give me an intern...
I am wanting to cancel my broadband, or at least discuss reducing my monthly payments. Is there a way of doing this online or does it need to be in store?
Hi, I switched from Plusnet to EE online on 22 August.Landline number porting was requested and confirmed.There's a gap between my Plusnet contract ending (26 Aug) and my EE engineer appointment (1 Sep). Could someone confirm:The porting request proc...
Hi all, been with EE for 9 months now and use the app to manage everything. Has anyone ever managed to pause WiFi for any devices? It's never worked for me so a complete free reign for my kids 24/7. I even tried adding certain devices to group and pa...
I have recieved my hub after transferring from Vodafone, I already have a open reach box installed. Do I have to wait for engineer to install or can I do it myself?
Hi guys is anyone else having trouble with their broadband
For two weeks now, our home internet has been having issues and keeps disconnecting. Sometimes the laptop and TV are connected, but the phones won't connect.
