Broadband & Landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 43696 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 84224 Views
  • 11 replies
  • 12 Helpful

Smart Hub 2 and EE app

Hi I'm confused about my set up and pairing with the ee app. Can someone with more networking knowledge help please?I've got an RBR760 mesh system and a smart hub 2. I recently switched from BT to EE.The orbi router is connected through LAN. There ar...

sammo02 by Visitor
  • 150 Views
  • 2 replies
  • 0 Helpful

Stopping a cease on the line

Hi,I’ve recently moved house so cancelled my broadband. The new occupier has contacted Plusnet but been told that I need to contact EE to stop the 'cease on the line' so she can take it over? I am currently abroad so unable to do this, is there a way...

Sam_8 by Explorer
  • 147 Views
  • 4 replies
  • 3 Helpful

importing contacts into EE hub

HiI have been trying to import contacts in vcard format into my hub. Apart from manually entering them in to the phones, this is the only way. However I get an error "invalid data CHOP3-903"I have checked the format by opening in a text editor and it...

heelisp by Contributor
  • 3319 Views
  • 33 replies
  • 8 Helpful

Resolved! How to cancel the canellation?

Recently, my broadband contract was suddenly canceled even though I didn’t intend for that to happen, and I received an email regarding an early termination fee. I think this might have happened because I changed my bank account, but my payments were...

Cameldod by Visitor
  • 137 Views
  • 1 replies
  • 2 Helpful

Resolved! Completing the switch BB

Evening Peeps 1st post..Be kind LOLAnyway so my EE WIFI is in, they told Virgin I was moving at the start when I signed up.I've now removed/Disconnected everything Virgin..But do I need to do anything  else with virgin, or will they just cut me of an...

Puma235 by Visitor
  • 150 Views
  • 2 replies
  • 6 Helpful

Smart WiFI Plus setup & questions?

Recently upgraded to Full Fibre 150 and on average have around 140 down which is all fine.However, is the Smart WiFi plus known for being a bit random with its communications to the EE App?I have the main Smart Hub setup, upstairs in an office.I've s...

jezthomp1 by Investigator
  • 231 Views
  • 4 replies
  • 2 Helpful