Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hello my Internet is not working
I have been told the EE App doesn't support more than one broadband account and therefore it is not possible to see the account details for both home and 2nd home in the EE App. I can access one account on the EE App and the second account via the EE...
Hi,I urgently need to have broadband installed in my studio and would like to know how long it typically takes for the engineering team to come and complete the installation. If anyone has experience with this, I’d greatly appreciate your insights.Th...
Is it true that following a power outage the box might not work because the power lead has been affected?
I have no wifi again! Pay £40 a month when all I use is my 4G on my mobile because my wifi never works!Tried all the unplugging and restarting…. Same problem every day!!
I would like to request a newer model router from ee. The ee smart hub (white) which I currently own was issued to me 4 years ago and has not received a firmware update since November 2023. I feel the lack of updates is causing a potential security r...
Hello, a few days ago there was a sales rep at my door asking about my Wi-Fi. I have plus net getting installed on Thursday and he's gotten me a cheaper deal with EE and refunding my PlusNet order (at least that's what he said). I only got 2 emails f...
Service is pants. Way to much hanging about even when I am asking about a possible upgrade. Moved from the dedicated BT account in November, 24 and had months of issues. Eventually have had 6 months of relative calm. I just get frustrated splendid 30...
No broadband all day @ WA9 5 region, whats happening please?
My best Mb/s is 38, fibre to box across road & copper to house. My neighbor has same but gets 50Mb/s. I challenged this & he said he has run speed test many times. How can this be?
