Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44487 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 86251 Views
  • 11 replies
  • 12 Helpful

WiFi controls when using Velop nodes

Have just moved WiFi from BT to EE and was surprised that my kids mobile devices/laptops were auto connected to a ‘VelopSetup’ WiFi network. The new EE WiFi network still appears under our old BT network name when searching, but there is also now a ‘...

Resolved! Any discounts when already on mobile contract

hi so atm I have got the iPhone all in contract and wondered if EE give you any discounts if I sign up to home broadband, I see that they can upgrade to unlimited data ( which I have) and a reduction if you take a mobile contract out but no mention o...

Robti1873 by Contributor
  • 166 Views
  • 2 replies
  • 1 Helpful

High speeds but low quality

Since switching to the EE SmartHub router after being moved from BT, we've been suffering poor video calls for work on multiple devices.Our download and upload speeds are generally very good. Today is lower at 400mb download and 100mb upload but usua...

EE

EE broadband in my experience is really poor always dropping out. Don't know how they get away the the big claims they make in the advertisements!

daveedge by Visitor
  • 139 Views
  • 2 replies
  • 2 Helpful

Getting full speed from EE wifi extender

Just posting this for info.I have a wifi 6 extender upstairs with wifi 6 router downstairs. My speed to the house is 900. If I connect via wifi to the extender  I get about 450, but if I connect a device to the extender using an ethernet cable I get ...

Router issue. The router we have is very large.

We were fitted a router which according to people that have seen it say that it is not something they have seen fitted before. It appears much too big for the job that it does and has become detached from the wall. The door at the bottom won't stay c...

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No Internet and no resolution

I've lost my broadband connection since Monday, I am able to connect to the WiFi but can only access the EE page with the following error message. After logging in, I'm rerouted to the EE homepage. I called up the EE support line only to be told that...

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Chloey9 by Investigator
  • 225 Views
  • 6 replies
  • 1 Helpful

Unable to connect.

It is getting impossible to connect an XTU MR03  camera to full fibre 100mb I have tried next to the router and away from the router and cancel the 5gh only the 2.4gh on main& compatible.On a samsug A15cloudedge.Thinking of changing my broadband once...