Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 43999 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85068 Views
  • 11 replies
  • 12 Helpful

Unable to connect to CISCO VPN since moving to EE broadband

I switched from Vodafone (full fibre) to EE (full fibre) broadband last week and all devices work perfectly over WiFi with the exception of CISCO VPN connection to allow me to work from my work laptop.  Having read multiple historic posts of a simila...

V_L by Investigator
  • 151 Views
  • 2 replies
  • 0 Helpful

New Full Fibre EE/BT is worst internet I’ve ever used

I’ve used EE for over 17 years and the full fibre broadband EE/BTis the worst I’ve ever used. I’m severely disabled, my cctv is going off, my tv is streaming as I don’t watch live tv, it’s constantly buffering. Internet wouldn’t work upstairs, I had ...

Brownevo by Contributor
  • 5188 Views
  • 22 replies
  • 18 Helpful

Resolved! Request for WiFi disk

I have been asked to return a WiFi Disk, but I do not have one and never have had one!  What should I do? Paul [Mod edit: Please do not share personal details such as your full name, as your posts are visible to the public. Thanks!]    

UKPaul by Investigator
  • 146 Views
  • 4 replies
  • 3 Helpful

Resolved! How to turn on disabled wifi

Hi, I disabled my wifi as the site suggests to quickly disable and enable again to improve your internet speed. I logged onto the hun manager via 192.168.1.254 typing that in my iPhone search browser. Everything was fine. But once I disabled the hub ...

Al160 by Visitor
  • 187 Views
  • 2 replies
  • 3 Helpful

Resolved! Broadband issues

I'm having the same issue with my new full fibre broadband installed a few weeks ago and since then keeps dropping out and bandwidth changing?  Been onto EE tech to try and sort out but still the same, lost all my Alexa connections too . EE keep stat...

Dreadful Full Fibre

My estate finally got FTTP two weeks ago. It was installed at my property on tuesday. Today is Sunday and i have already had an EE engineer out and had to make multiple calls. My FTTC connection was always around 70mbps but i opted for 500mbps with E...

Resolved! EE Switchover £300 cover

I'm am asking on behalf of a friend of mine.  My town has three different full-fibre networks (County Broadband, Lit Fibre/City Fibre, and Openreach network).  She is currently with County Broadband but is looking to leave (her contract ends in May)....

Rossby by Established Contributor
  • 266 Views
  • 4 replies
  • 4 Helpful

Gibraltar webmail

Since last Thursday I'm not able to get access this site https://webmail.gibtelecom.net, https://www.gibtele.com/ they only way i can access it is using a VPN , never had a issue since last Thursday