Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi looking for help I have received new bill that should be £43 and iv had added charges of £30 a partial restriction of £12 and a full restrictions of £18 but iv never been restricted so confused as to where these have come from I’m now £73 in debt ...
Good morning allJust upgraded to FTTP on Monday and works a treat (900mbps)I upgraded from FTTC & landline for the phoneWhen I log in it shows 2 accounts, FTTP and the FTTC/land line phoneWhen will they switch off the FFTC/landline phone?RegardsJonse...
I have returned my equipment [Mod edit: removed personal details]
The app when viewed on iPhone is as good as useless. I have previously set up the smart hub, 3 smart WiFi plus devices and the smart hybrid hub. When I go into the app sometimes they appear and most of the time it’s like I have nothing set up apart f...
Hi - reaching out to try and find a resolution to current situation with EE.When taking out a new phone line with EE online team (3rd on account), I was asked by the agent about my tv and broadband package, to which I told them I was in a current con...
Hi, I am using an EE TV box connected using broadband via WiFi. My TV reception on any channel I am viewing regularly ceases/freezes every 4 minutes 20 seconds and I receive an error message on screen (IPC6023) stating there's a problem with my broad...
Not sure if this is the correct forum - wasn't sure if it should go in the BB and Landline forum or the Digital Voice forum. I have a BT Hub and digital voice phone with unlimited anytime calls, but my bill comes from EE. Anyway, this is a question...
I have set up my new smart hub plus but can't get my smart wifi plus connected it just keeps flashing orange ive tried resetting tried with the ethernet cable it then connects but as soon as i move it upstairs it won't connect please help
Hi.I am trying to change providers but it seems issues with my postcode prevent this. For some reason, multiple companies use the postcode for the road next to my property, rather than my actual postcode. Normally it's not a problem as the post stil...
Hi all,Got "upgraded" to full fibre last week, engineer installed the ONT in my hallway. He didn't explain what the ONT was so I didn't question the location at this point - I had no idea it was going to have to be ethernet-cabled into the back of my...
