Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I am considering upgrading to EE Fibre Broadband bur I want to know if I will be able to retain my EE TV (Youview) Box as it has a lot of recordings on it. I assume the hub will change. Also, I have a Digital Phone connection at the moment, so I assu...
Hi I have a smart hub plus and my security cameras have disconnected after about 5-10 minutes and won’t reconnect unless I turn the cameras off and back on, then they disconnect again been running for 6 months ok but I did have a similar problem when...
On 14th August 2025 i moved my Broadband from BT to EE on BTs recommendation. I was advised/persuaded to have a free Lenovo tablet which i said i didn't need or want , i was told i would be silly not to take it because it's totally free and i could g...
Hey, I wish to port my home number to a voip provider, they have informed me that this will cease my broardband connection do they mean just for the day or forever? Thanks
Does anyone know how to prevent the easy parental override from Iphones? My son (kindly) let me know that he can bypass the parental controls, by changing his WiFi on his Iphone to "Rotating" - he figured out how to do this by asking Google and it to...
Hello.I'm relatively new to EE, having been transferred from BT and now with full fibre. All went well for a couple of months, then recently I've been getting the 'connected, no internet' message. To begin with , rebooting the modem and the router (s...
I'm experiencing weird issue where now 3rd time in the row exactly at midnight our Broadband drops and Hub is flashing green. Every morning I have to reset the hub to get it to reconnect.Is this known issue? I had stable connection without such issue...
After I reported that my landline phone was down a week before, I was given multiple misleading promises. 1/. An engineer would phone me that night up to 12.30pm. (they finish work at 9pm), seeing I was disabled they would fast track my repair as urg...
I expect to be migrating from BT broadband to EE broadband in a few days, in line with the end of my BT contract. I won't be taking DV so plan on continuing to use my Asus RT-AX86U router plugged into the Openreach modem because, I understand, that r...
I have just placed a bb order but had to make an appointment for november.. once the router arrives can I just plug in and go?
