Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44205 Views
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Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
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  • 11 replies
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Resolved! Getting rid of BT/EE router?

Hiya,I am running my own networking at home with access points, switches, POE and all the fancy stuff. The BT/EE router I have at home is not doing anything apart from providing internet connection. I'm not using it's DNS, DHCP, WiFi. It's only gatew...

Replacement Router

Hi All,First time poster.  I've seen there are some knowledgeable people who use this site, so I'm hoping I'll be able to get some advice please....I regularly have BTOR out to look at my connection as my router is prone to regular reboots.  I'm not ...

PGTree by Investigator
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  • 14 replies
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Can I use Guest WiFi from an Access Point

We have an adjoining holiday let that I wish to share our internet with, but they are too far away to get reliable WiFi to the Home Hub.  I can run an ethernet cable easily enough and plug in an access point but then the guests are connected to the a...

Resolved! Broadband

Just payed a late bill and the office hours aren’t open so does anybody know how long it will take till my wifi comes back on? Normally comes back on straight away but been waiting about an hour? Can anyone help 

Shaun160 by Visitor
  • 149 Views
  • 2 replies
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FTTP and TV order tracking issues

I placed an order to migrate from BT FTTC to EE FTTP on the 5th of March, order to be completed for both FTTP and EE TV on the 14th March up until today it was showing as confirmed for that date between 8am & 1pm for an engineer visit.  Now 2 issues ...

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Jules1270 by Established Contributor
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Broadband issues

I have broadband through them with goes down constantly, they offer an engineer and all they do is a speed check and tell you "it's working fine"   Sure when it works, it works, when it's down you can't get online to DO a speed check.... because the ...