Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by Grand Master
  • 40655 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by Grand Master
  • 73951 Views
  • 7 replies
  • 12 Helpful

Email confirmation for joining

Hi all,I just changed my broadband this afternoon to ee, and I haven't received an email regarding joining or anything, I'm wondering how long it takes to get an email through as I'm worried they might have taken down the wrong email address over the...

Sammyf90 by Explorer
  • 100 Views
  • 3 replies
  • 0 Helpful

Digital phone

I am being charged £2 per month for a digital landline phone which I do not have but I have the ordinance plug in landline phone. I presume that charge for the digital phone in the bill covers use of either digital or standard plug in phone? 

Multiple accounts

I moved from BT broadband months ago. I already had an EE mobile account. I *still* have separate accounts for each. I still can’t merge them. When is this going to be sorted????? I tried messaging through the app last night but as of your latest app...

Bright Box 2 Router

Is it possible to connect a 4g dongle to the router via USB?If so what settings on the router need adjusting.Apologies if this has been asked previously, couldn't find anything.Many thanks. 

Bing5 by Visitor
  • 91 Views
  • 1 replies
  • 0 Helpful

Smart hub location.

Wonder if someone could help me. I'm a new EE customer my stuff will be getting put in on the 19th. As of right now I'm currently with Sky. I have the sky WiFi box in my room and the openreach box downstairs that's connected to my ADSL socket, this a...

Nerkmo by Investigator
  • 173 Views
  • 3 replies
  • 0 Helpful