Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi everyone, yesterday I was set up broadband and since yesterday my WiFi signal is waves from 60mbs to 300mbs, i have hub in same room as tv . When im watching YouTube is buffering and buffering. Bt do not see any issues from them sideAnyone have ...
On May 16th I had a phone conversation regarding the news that a neighbor wants to terminate the contract and if I don't let EE know that I want to continue I will have to pay a certain amount. I called and made it very clear that I want to continue....
used to be with sky had now issues with broad band or WiFi since moving too ee nothing but issues speeds and constant hub resets it’s self at random times then WiFi stops broadcasting had three replacement hubs keep calling them I am loosing the will...
Hi guys, My nan signed up to Virgin Media for me when I moved in to my address last year. I pay the bills and responsible for the account but it is in her name.I received a marketing call from EE today and they said that I could still switch and rec...
Hi mods. My new fibre installation is delayed and it's affecting my work. Can an escalation manager please look into my order details to see if an appointment pull forward is possible? Thank you.
So I have been on the full fibre 1.6Gbps service for a couple years.i recently noticed that i was paying more than I should be so I voted to re-up my broadband at £71.99 from £75.99 and that includes new WiFi 7 hardware in place of the old WiFi 6 har...
New EE router installed replacing BT smart Hub 2 . Cannot connect wirelessly to printer Epson Stylus OFFICE BX630 FW.Tried entering SSID , Passwords from router etc nothing
Hi, so we recently binned off BT as the cost was stupidly high and switched to EE on the 900mb fibre on the new super hub.I cant get any of the 4k firesticks to work. it connects but then says not network even though when you run the network test it ...
I have several Smart sockets outside the house - all were working fine, they connect over 2.4GHz to Internet.Recently they all stopped working, at a 240V level I can use them manually but they will not connect to the App. When I try to 'Add' device...
