Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I sent a BT hub and WiFi disk back with the returns kit a few weeks ago, as I was sent a new EE hub and smart wifi. I haven’t got the tracking number, keep receiving texts asking me to send the kit back which I have done. Looks like a reoccurring iss...
Go into hub manager. Turn off the 2.4GHz band for Main WiFi and save. Then go into Compatible WiFi turn off 5ghz band then give a new network name for the 2.4GHz band and select security type WPA2- Personal and add a new password and save.
Hi all.I am considering leaving EE broadband with 11 months left on my contract. Before the rises come in during March, they are working out around £13 a month more expensive than a rival offering twice the speed.The rival company are willing to comp...
I joined EE Broadband and EE TV from BT back in October 2024. I already had an EE Mobile account.Since joining I have not been able to view any account details for my Broadband or TV, although my direct debit is being taken OK. When I phone the hel...
Hi! I'm moving into a new house this month and have been trying to see the broadband deals available in the area. However, when I get to the broadband deals page (https://ee.co.uk/broadband/deals), enter my address, and select 'See your deals', I alw...
I was with BT after being with Virgin for many years. I was happy with the service I was getting from BT; I work from home and the package was more than adequate.I visited an EE shop about a mobile contract, and I allowed myself to be talked into swi...
Hi,I recently upgraded my broadband package to a "part fibre" connection. Since this works by the exchange im connected to using fibre and copper to my house, does this mean that I will be able to order fibre soon? Or better yet, pay for a fibre line...
Hi everyone,I'm reaching out to see if anyone else has had a similar experience with EE regarding returned equipment.I recently received a text saying that EE is withdrawing £205 from my account because they claim I didn’t return a TV box and an inte...
I placed an order for Broadband and TV on 13th January so I could get everything moved over before my contract with my current supplier runs on on the 17th FebruaryI have received a date now of March 19th for an engineer to install and I can't unders...
