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WHY has this home broadband been off for 20 hours? wer falling behind with work

NatalieARRI105
Visitor

‎25-06-2026 05:06 PM

 
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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎25-06-2026 05:13 PM

@NatalieARRI105 : What lights show on the router?

If it is a neighbourhood issue, you could consult Check service in your area  to see if any faults are being attended to in your local area. You may also Report a Problem there.

Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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JimM11
Community Hero
Community Hero

‎25-06-2026 05:15 PM - edited ‎25-06-2026 05:20 PM

@NatalieARRI105 Home broadband you may wish to look at the EE Backup addon option then if BB is important to your WFH.

Connectivity Backup if available to your area.

  • Your Smart Hub connects to the Connectivity Backup device so if your broadband connection ever goes down, you will stay connected using the EE 4G mobile network.
  • 4G speeds vary by location, coverage and demand.
  • For use in a fixed location only.
  • Connectivity Backup is available on a monthly rolling contract, with a 30 day minimum term.
  • 4G coverage required.
  • See ee.co.uk/terms for full terms and conditions.
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