Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
How do I set up the WiFi extender 7 pro as a wireless access point with ethernet connection. Is this possible.I currently get 300mb in 1 room with the wireless setup but want to know of i can connect ethernet from the hub to the extender 7 pro to mak...
I have fttc with Plusnet. They will soon move me over to EE, and I think that means that I will get a WiFi-6 Smart Hub Plus.I currently run a BT WholeHome mesh system (6 discs, white). EE told me, by phone, that these will not work with the EE route...
Hi, There seems to be a known issue between EE Routers (Smart Hub Pro) and Sky Q boxes where the connection will drop on the Sky box within 10-15 mins of connecting.After a lot of online searching, the problem appears to be that the Sky Q box require...
It’s been 5 days and the light on the hub is flashing orange someone got any suggestions how to fix this.
hi there - when I try to view my broadband bills it says that I will be able see things once I'm set up for broadband. I've had EE broadband for a couple of years and this is the first time this has happened. I even had an email today that said my ...
Installed new router as instructed upstairs where old one was located , had wifi smart link down stairs now it wont work just keep flashing orange how do i pair it with my new router ?
Hi could anyone tell me where to find my billing account number as I'm trying to link my products tyia
My contract was for a Broadband Speed of 150 Mbps with a guarantee of 100 Mbps. When I was changed to full fibre, I monitored my speeds using various Speed Tests to find that I was getting nowhere near the guaranteed speed. Having complained, I was t...
I've been with ee in my flat the last 2 years and a year before that at a previous place and game mode wifi optimizer just don't seem to work I can't even switch it on just says needs refreshing I've done everything rebooted router cold reset hard re...
