Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
It would appear numerous others have same problem but no solution. Also it is proving impossible to speak to a human being. Infuriating when you are constantly seeing adverts saying how wonderfull EE is! Peter
I have just received a new Smart Hub Plus and Smart WiFi Plus (extension thing). Though I am told there is a fault with the Hub that requires a replacement, I have been trying to get my head around all the tech. The Smart WiFi Plus is now connected ...
I am being sent text messages and emails advising to return my BT wifi disc or I will be charged... as I did not have a wifi disc from BT I have nothing to return -- but I cannot get to speak to anyone at EE to discuss this, the test and emails and n...
Hi community! I have recently moved from BT to EE and since the switch I haven't been ble to turn on parental controls, it comes up with an error- couldn't activate parental controls, try again later. we cant I also can't turn on Web protect it comes...
I like a lot of people switched from BT to EE operated Broadband after the "takeover".I got a 24 month contract in Oct for Full Fibre, Full works for approx £85 per month with a few added extras (calls etc.) which took it to £102 p.m. I stupidly pres...
HiTwice I have phoned EE to cancel a broadband full fibre order.This was due to Openreach visit initially stated 26th February during order process then once order submitted, was changed to March 11th which is too long to wait.The order is still show...
I signed a contract with BT for broadband service. The day I was supposed to have live service, technical issues... I had to deal with customer services on the phone and signed a new contract with EE. A week later I had the broadband access fixed and...
So i'm a new customer full fibre installed by openreach for EE. 1.6gbps guaranteed 1.3gbps. the full ee package. Had 12 openreach engineers attend my home max speed is 945mbps.Tested the fibre with an exfo OTDR and the line is clear. Smart hub 2 has ...
I wondered if anyone has the same trouble.
Hi,I've just changed EE accounts and purchased broadband again, the engineer will be coming in a month and Im just wondering when I should start to cancel the old account broadband.Any input would be greatly appreciated.Matthew
