Broadband & Landline

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

Resolved! FTTP Coming to my area??

Hi,I recently upgraded my broadband package to a "part fibre" connection. Since this works by the exchange im connected to using fibre and copper to my house, does this mean that I will be able to order fibre soon? Or better yet, pay for a fibre line...

EE Claiming They Didn't Receive Returned Equipment?

Hi everyone,I'm reaching out to see if anyone else has had a similar experience with EE regarding returned equipment.I recently received a text saying that EE is withdrawing £205 from my account because they claim I didn’t return a TV box and an inte...

Installation Date

I placed an order for Broadband and TV on 13th January so I could get everything moved over before my contract with my current supplier runs on on the 17th FebruaryI have received a date now of March 19th for an engineer to install and I can't unders...

How to give more WiFi to the devices that need it the most

Hello I have a Smart Hub SH32B and I'm trying to stop my working pc to lag every time my kids devices are switched on.I can access to my Hub Manager but then I don't know how to prioritize my pc.Can someone point me in the right direction?Many thanks...

Resolved! New fibre problems

Have had full fibre 500 fitted last week and having problems setting up certain products. Mobiles, Sonos and pc all set up fine over WiFi. Solar edge inverter was connected via ethernet. Then switched off router to solve another connection and when...

No order number - can't access bill

I have had fibre bb installed. No order number came with the text order confirmation and so I can't access my account/bills info etc.Also in the app there is no 'Bills & Payments' tab.What am i supposed to do to check my account has been set up corre...

Since changing to EE my internet quality has been awful

My experience so far with EE has been awful, I switched from my old provider because they put their prices up and EE quote me a cheaper price (which lasted three months). Ever since then I had no end of trouble the internet works on week then stops t...

Getting "Too Close" warning on Smart Wifi Plus

Hi,I have just switched from BT to EE. I have a Smart Hub 2 (SH31B) with three Smart Wifi Plus extenders which all have hard wired connections.All seems to be working ok apart from occasionally losing connection for a minute - I'm still investigating...

The broadband hub works just for 20 minutes and goes off

Prehistory (might be helpful): Everything was fine before Eowyn Storm. I live in a flat and I always had even the public EE wifi signal with my hub wifi signal. Just a day before the storm I arrived at home and noticed that there is no WiFi signal at...

Service Derogation. Connection Saturation <50%

Good evening. I have noticed over recent days what whenever i start to saturate my connection, no more than 50%, my connection becomes unstable. I've investigated this further and have noticed that i incur significant packet loss / increased ping.Loo...