Hi, new to this forum but as a BT EE member what I've read so far is very interesting and informative.
We previously had a BT hub 2 for 3 years and the discs..EE convinced us to migrate over to the EE SH plus mainly for the WiFi 6. We've got the 1gb FF as it's a new build. On the 2nd May the hub must've received a faulty update or suffered a bad hardware failure as the outdoor coverage dropped significantly and drops again after around 12 hours of a reboot.
I rang to see if there was any likelihood of getting a more reliable and stronger router as we've only had the current one for around 9-10 months and a busy household with a lot of WiFi devices etc.
I was told it would be an additional £15 per month for a WiFi 7 pro. This seemed excessive when paying £80 a month already. I declined this offer and hoped it would get better.. It didn't. I then rang the tech team on Monday this week at EE who tried to help and guided me through a full reset, but they then found our current SH plus had a severe hardware issue flagging on their systems. The very helpful agent then sent a replacement which arrived today, it arrived looking like it had been thrown in the box and it also didn't work. I wasted a whole afternoon, ended up taking time off work and have needed to resort to plugging our existing router back in just to get internet access.
A replacement is due to arrive Friday. I was told by an agent today that all the the replacements after the first order are previous returns. I could tell this by the replacement I received today. The power supply was in knots and the unit was obviously faulty.
Just wondering how I go about getting something more reliable considering the price we pay each month. Can anyone recommend a 3rd party solution which is better quality. EE have refused to upgrade us to the WiFi Pro unless we pay the extra which is extortionate for £95 a month just for 1gb FF broadband.
I really like EE and want to continue with them but I'm struggling at the moment with issues like this, when I could get better kit and similar service elsewhere for a lot less.
Thank you in advance.
