Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I recently switched to EE and setup this new Smart Hub Plus device and have run into a significant issue which I cant find a solution for. Every device on my home network can reach the internet via ethernet or wifi, that side of things is working muc...
Hi my adult son pays for broadband but he moved out family issues is there any chance he can switch his account contract to my my name and payment or does he have to terminate his account because I want my broadband in my name
I contacted Gigaset and they said: 'Our Gigaset Phones use two systems, analog and VoIP, the important thing at this point is whether your provider supports these systems, many of our customers can use analog or VoIP phones with their fiber modems, b...
I recently changed my BT broadband internet over to EE when adding my son's SIM only contract in July. When I was being sold this I mentioned that super fast fibre was being installed on the streets next to us and we were next, I said will this be an...
Seems my FTTC service switched on IPv6 quite recently: just checked tonight.Router is a Smart Hub (not sure what vintage) firmware v0.09.01.09281-EE updated 7/12/2023Making sure router uses SLAAC address allocation ("stateless") allows every device, ...
Hi I recently changed from Sky to EE. The salesman who came to my door told me EE do all the work for you & everything would be transferred. I have just found out this is not the case & still have a Sky account too, owing over £200. Did anyone el...
Hi, over the past two weeks my download speed has decreased by 35mb. I’m usually get 65mb but it’s suddenly dropped and nothing is making it go back to its normal speed.
My modem just arrived but I can't connect to the internet. The orange light flashes on the modem. I try to update via the mobile app, it shows 3 steps to update but gets stuck on step 1.
HiRecently got moved over from BT to EE and only had 2 emails. One has my account number but only the last 3 digits and the rest is starred. I go to the help section and it says login and click Menu then select Account settings or something like that...
Hi, I am having an absolute nightmare transferring my 1.6Gbps package from my current address to my new address. Is is a very long story but essentially I rang 3 weeks in advance as I should have, booked in an Openreach visit to replace the ONT, and...
