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track your order showing 2 hub and 2 extenders

chrislee1628
Valued Contributor
Valued Contributor

‎02-06-2026 07:16 PM

regularly checking the status of the account/order I noticed this

in track your orders, it is showing

WiFi Extender 7 Pro Device

Smart Hub 7 Pro and WiFi Extender 7 Pro

Smart Hub 7 Pro

if we go by that, it is saying we have 2 hubs and 2 extenders, we only have 1 extender and obviously we only have 1 hub

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6 REPLIES 6
JimM11
Community Hero
Community Hero

‎02-06-2026 07:24 PM

@chrislee1628 Can you just not give EE CS a call, have them take a look at your account and let them see what pops up on there screen when they look at it...

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chrislee1628
Valued Contributor
Valued Contributor
In response to JimM11

‎02-06-2026 07:35 PM

been on hold for over 20 mins, posted here to see if other people accounts show the same and that it is just the way they list it

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chrislee1628
Valued Contributor
Valued Contributor

‎02-06-2026 07:40 PM

finally got through, confirmed only 1 hub and extender sent out, it looks like it is how they list it, so if anyone see the same, no need to worry

JimM11
Community Hero
Community Hero
In response to chrislee1628

‎02-06-2026 07:43 PM - edited ‎02-06-2026 07:44 PM

@chrislee1628 Computer system's what can one say, is everything else all sorted now for you? Has EE managed to sort out your DV connection yet?

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chrislee1628
Valued Contributor
Valued Contributor
In response to JimM11

‎02-06-2026 07:53 PM - edited ‎02-06-2026 07:56 PM

broadband has been fine from day one just the telephone side, earlier today we were assigned a temp number whilst they try to get the original number onto the account

the lady dealing with it is back in the office on the 11th, lucky for some! the lady that was dealing with it prior is currently handling it.

speaking to my mum, I know it is only £5 a month, but she doesn't like the number that has been assigned 🙄 and rather than keep that number, to cancel the telephone side and only have the broadband and just use mobile, easy for her, I'll be the one calling all the companies, banks etc changing to remove the landline

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JimM11
Community Hero
Community Hero
In response to chrislee1628

‎02-06-2026 07:57 PM - edited ‎02-06-2026 08:00 PM

@chrislee1628 Yours may be a little more difficult, the 1.6Gb/s package it was a NO NO for such a long time that if wanted and needed DV you were not getting it, DV was supported only as far as the FF900 speeds. There is also a new round of FW being pushed out to your Pro Hub, you never know it may also be a fix on the DV side. Last one is the new.

FW: r3.8.24-R-1531355-PROD-1 and the gui is at App version 3.1.3. 17/09/2025 Now https://
FW: r3.8.25-R-1595997-PROD-1 and the gui is at App version ?.?.?. 23/12/2025
FW: r3.8.26-R-1595999-PROD-1 and the gui is at App Version is 3.1.3.19 24/12/2025
FW: r4.28.1-R-1882725-PROD-1 and the gui is at App Version is 3.14.5 31/05/2026

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