On Monday, I ordered an Xbox series X to be added to my phone bill and was excited to see it would arrive within 1-3 days - right in time for the upcoming game release.
After not receiving a confirmation nor any correspondence from DPD, I called EE wondering about how I can track my delivery. The man on the phone assured me that even though it was open it would be with me by the 23rd September.
Unfortunately, I still hadn’t received any correspondence so called back again. After going through to customer service, I was told that I would not receive the Xbox today or tomorrow and thus missing the game release. Also showing the 1-3 day promise was false.
I have tried to cancel the order to no avail, and the man on the phone said ‘it was valid why I was cancelling as he will be playing the game too’ adding to my frustration.
I have been a loyal EE customer and never had any issues: further I have my IPhone Pro max and switch through them so feel extremely disappointed by this given how much I already pay to EE. This experience has made me seriously question whether renewing my contract with EE is worth while.
Had I not called today I would have just been waiting to receive an Xbox that was no where to be seen whilst still paying for it. ( something I am still doing because I’m unable to cancel)
