Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
3 days without broadband, lost a day of work waiting for a promised delivery no shown; 5 calls hang off, no solution; engineer text me and when l returned no answer back.20 years without BP never had any problem like this. Decided to move last year a...
I have just signed up for EE broadband fir my home and I have received a mobile Wi-Fi box the size of a cigarette box, I don’t think this will give me what I need as u connected it last night, fine but this morning was unconnected again. Can anyone a...
Hi thereWe recently moved to EE from Virgin and initially found the broadband and services to be pretty fast and reliable. However, over several weeks, its gradually got worse and worse with lapses in connection and messages saying that it the channe...
I just a terrible experience with a racist disrespectful engineer who was rude by all means and even refused to help to have a look at my broadband issue. After waiting a month !!!!! And took a day off work waiting for the second time!!
Had several failed attempts to make a payment—no idea why it wouldn’t go through. Tried multiple times, no success. I’m open to setting up a direct debit eventually, but only once I see some consistency in the billing figures. Currently, what I see o...
No way to contact EE about broadband contract etc. Today wanting to find when my contract expires... nowhere to access this through the website... can see bills but nothing about end date of contract. Trued phoning on landline... no connections, tr...
Anyone know if I can use the Eero Pro 6E directly into the ONT and authenticate with PPOE? Would like to take the SHplus out of the equation and just use the Eero Pro as the sole router. Cheers
Hi my wi if can’t connect with soket
Hi, I have called in a few times to try and get this resolved, to no avail.I can not access my work emails (outlook) on my home computer with EE as a provider. It gets immediately blocked and says to check the proxy and firewall settings. The onl...
I’m struggling to find where to leave positive feedback for an engineer who visited me recently to rectify a broadband issue. If anyone could point me in the right direction that would be great Thanks
