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Connectivity issues, support unavailable when needed

BigRoj
Investigator
Investigator

We have had tbe same problem recently.  This week we have had rubbish connection 8-9pm and online support are gone for the night.  Has happened at least 3 nights this week.  Support come back next morning after 9am🤣🤣🤣🤣

[Mod edit: Added title]

5 REPLIES 5
BigRoj
Investigator
Investigator

They are offline for tbe night when this happens🫣

BigRoj
Investigator
Investigator

All tests done but support are offline when this happens 8-9pm🫣

BigRoj
Investigator
Investigator

100% agree

BigRoj
Investigator
Investigator

Whats the point if it is a widespread issue and tech support dont pick up calls until next day?

XRaySpeX
EE Community Star
EE Community Star

@BigRoj : Is it only about that hour at night that your BB connection is bad? How's it like the rest of the day? Is that OK? If so, sounds like interference from machinery in your vicinity. 

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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