Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 43712 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 84258 Views
  • 11 replies
  • 12 Helpful

Loyal customers means nothing!

Have had my phone contact with EE for well over 10 years and they have been really great, customer service and coverage always great. Broadband has been with BT, more or less good as we live in the back of beyond so patchy.  So having them join toget...

Duboiz by Explorer
  • 330 Views
  • 6 replies
  • 2 Helpful

Engineer

Good afternoon, I'm not happy with the engineer (danile) that came yesterday to fit the broadband. He had no shoe covers I had to ask him to take his shoes off, he's also marked my carpet from him drilling and the wall is a mess and not tidy where he...

New Broadband customer, expected to be unstable day 1?

Just plugged in my Smart Hub Plus this morning and a couple of issues. Although the hub indicates a constant connection the internet keeps dropping, both wired and WiFi, every now and then. Nothing will work for a few minutes then things will start w...

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Stoneware by Established Contributor
  • 735 Views
  • 14 replies
  • 2 Helpful

LAN clamped at 100Mbps on Smart Hub Plus

When I plug my linux laptop into a cheap gigabit switch it shows 1Gbps in ethtool. When I plug it into the Smart Hub Plus it shows 100Mbps.This router is advertised as having 1Gbps LAN ports. If that's physically true but the firmware clamps them at ...

adrianmay by Investigator
  • 1098 Views
  • 24 replies
  • 6 Helpful

SMART HUB PRO

Hi  We recently received the Smart Hub Pro .Im thick and cant work out how to install it . We have a Huawie router supplied by EE which connects through the wall to a mast they installed .Does the hub connect to the router or mast ? The connection fr...

Bigbee2 by Visitor
  • 261 Views
  • 1 replies
  • 0 Helpful

NO BT HUb

Just ordered EE  full fibre- I am now receiving messages asking me to switch my BT hub on - I have no BT hub, I have no hub at all, do I need one? When I signed up no mention was made of needing to be a BT customer or needing a hub. Will a hub be del...

Voicemail issues

Has anyone come up with a solution to the voicemail issues on their landline.i have spoken to EE on numerous occasions about there being no indication that I have a voicemail. The dialling tone is continuous and the base unit of my Panasonic does not...

Mally23 by Explorer
  • 316 Views
  • 3 replies
  • 4 Helpful