Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45917 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89401 Views
  • 11 replies
  • 12 Helpful

broadband throttling

HiI've was previously with BT and then switched to EE and received a new router several months ago and ever since then when i'm working from home using he VPN the speeds are extremely slow to open documents and applications.  I mentioned this to my I...

Need a real router and mesh

HiBeen using the "Smart" Hub Pro for a few months now and come to the conclusion it's less than rubbish. There is no real QoS, no ability to change DNS and the awful range extenders are equal to tin cans with a bit of string. Can anyone suggest a dec...

Toryscum by Investigator
  • 715 Views
  • 9 replies
  • 2 Helpful

Hub flashing green solid green

My WiFi all of a sudden died. Now the hub just flashes green then goes solid green and back to flashing. Tried turning the power off. I've tried the reset button which seems to do nothing at all ? 

Dmtdan by Visitor
  • 1457 Views
  • 3 replies
  • 3 Helpful

Resolved! help ee hub set up via app not working

i have currently upgraded from ee full fibre smart wifi to ee smart hub pro. it goes live fri and had my equipment delivered today. i tried setting hub up with ee home app as recommended. but when i use app with camera at back of new hub it dont reco...

dags9475 by Contributor
  • 825 Views
  • 12 replies
  • 4 Helpful

Resolved! Partial Broadband Dropouts

As of last week, I have been getting full dropouts in Wi-Fi service and some Ethernet dropouts (some devices still work via ethernet and other's don't such as EETV). Not sure if "dropouts" is the proper terminology but all the devices are still conne...

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tdmello by Contributor
  • 1544 Views
  • 18 replies
  • 2 Helpful

new router smart hub question

hi just got new router and its the smart hub i believe is the basic router. however i have signed up for fiber 36 essentials and is suppose to come with the smart hub plus according to the website . i am also paying for wifi enhancer but this only wo...

Broadband charge

Guys... Just curious, I seem to remember taking out a two year contract with BT which was due to end in December of last year. Then EE took over, and suddenly it's now a year contract!I'm finding the charge for the full fiber rather steep compared to...