Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I need some help, I've switched my virgin media (out of contract) to EE, but didn't cancel my VM apparently they need 30 days notice. I selected to go live with EE on the 27th of August the same day VM take my direct debit, this morning I contacted V...
My sister is disabled and lives in a supported living environment. She is due to switch from Plusnet to EE full fibre internet in about a month. At the same time the phone line will switch from Plusnet (copper line) to EE digital. However the carers ...
"Birth Date" error when linking accounts. Why, why is it so hard for EE/BT to resolve this? Over a week now and STILL no one can get our accounts linked.
I recently moved broadband from BT to EE and returned my equipment in the pre-paid package provided.I have been tracking the package on the Royal Mail site and it has been at their hub since 2 December and has been showing as being "processed for del...
Any ETA when broadband is back up and running?
I have recently joined EE and I’ve gone for the Wi-Fi (white) router and Wi-Fi extenders. I have followed the instructions for connecting the Smart Wi-Fi pro devices but none of them connect to the Smart Hub Pro router.does anyone have any suggestio...
For no apparent reason my Norton Cyber Security has gone offline and states the facility has expired. My EE Account confirms this facility should be available. Spoke to the helpdesk but they state they can only contact Norton and it is not clear when...
In May I did a onetime switch from Sky to EE following a cold call at the door, as part of the switch I was advised that both the broadband and TV packages would auto switch regrettably only the broadband switched and I've been paying both Sky and EE...
I've got broadband at £29 a month but no landline. Before I moved 8 months ago I had broadband and landline at same price.How do I get landline since moving?
This never happened with the old black BT hub but now everytime my EE hub reboots , as yesterday due to a power cut , it will not reconnect my broadband if anything if plugged into the ports .EE claimed this has always been the case but for many yea...
