Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hello,On the 9th of Jan I went live with FTTP - From what I can tell from the BT database I am the first and currently only person in the village on it. But I have already had problems that no one can seem to solve.I do need to state that I am on 1.6...
Hello,Wanting to move from BT to EE. Only being offered 2 packages (Full Fibre 150 or 300) charged at £57.99pm and rising to £60.99 on March 31st!My first thought was "these speeds must be all I can get in my area at the moment". But no...Made enqu...
Currently on fibre 67 essentials package within 14 day cool off period, 54-60 mbps (48mbps)Yesterday the website advertised 56-63 mbps and (51mbps) for my property and other ISP’s also offer the faster speeds, obviously whilst still within 14 days I ...
My children are going insane! No Internet for 3 days, my daughter works from home, can't work! My youngest can't do her homework! Can't play alaxa, can't watch TV, obviously Sunday whilst I was cooking my teenagers where going insane now Tuesday and ...
I can’t link my new broadband to the app - this is a common problem that is insurmountable it seems if you have a legacy closed account. No one on here seems to have had any joy you just go round in circles trying new accounts with new email addresse...
Hello, I am in the process of changing my internet network to EE, unfortunately the wrong address is entered in my account by mistake. The package with the starter pack is "delivered", but not to me, and the engineer's visit is also scheduled for the...
I am so fed upive just moved from BT where i was able to use their BT app to turn off wifi access in my teenaged sons devices, currently new to EE and this facilty seems unavailable causing so much stress in my home, please advise!!!’
Hi everybodyI have been forced to move to EE from BT and landed with the Smart Hub SH31B which I think is what everybody calls Plus.With BT Hub 2 I was using USB port with fixed IP for label printer - SII 450. It worked brilliantly. However, it does ...
Hi, I would like to claim for the fault that happened around 2 months ago. We didn’t have any internet for over a few days so it really had affected us. Please kindly see how much we could claim for this fault. Thanks.
Hello, Can I got a landline from EE. We just got an internet connection with EE but mobile signal is so bad we also need a landline. Can't phone them - no signal! ThanksAllen
