Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi we have recently renewed our broadband and upgraded to the Smart Hub Pro and Smart Wifi Pro. Setting up the main hub was no problem and i thought i had the Wifi Pro working too. It was paired when close together but once i move the Wifi Pro it jus...
I'm a new customer on the 1.6gbps plan, and this is not my first post on a few technical issues I have found with the service, specifically the performance of the router which will probably quickly push me back into the hands of a 3rd party provider....
My broadband has been going on and off over the last few weeks. I have had two BT Openreach Engineers and now a third coming this week!! They have checked white box, modem, remote connections etc. Its very frustrating. Anyone else had this problem...
Hi - I'm running a RJ45 cable from my phone downstairs to my new EE router upstairs. I think i need need an adapter to convert rj45 f to RJ11 male, which hopefully will fit into the EE router phone port.Any suggestions?
My landline went down for 10 days at end of Oct. It needed 3 eng. visits before it was fixed. I had originally reported it as a "no dial tone" fault but callers reported to us that my no. was being answered by a stranger. I later relayed this to BT. ...
Is a UPS with an output of 12v 2a dc sufficient to run a smart hub plus in the event of a power outage?
Hi,I have just moved house and the property doesn't have any Internet.I am a EE customer (business not personal)How to I book an EE engineer to come to my house and install it?Thank you
Looking to see if anyone is experiencing this, and if I need to ask for a new routerwe joined EE early feb, and ever since there has been a few drop offs everyday. The drop offs last for a minute and the LAN light goes off on the ONT, other 2 lights ...
