Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Ai nid help to loghin in my account [Mod edit - Title edited, please don't share your full name on these public forums]
How to book the appointment to transfer the broadband to my new house? Thank you.
Hi,I’ve just signed up to EE for full fibre broadband 150.With this I am going to get the Smart Hub 7 Plus. Can anyone who has this hub let me have the dimensions please as there seems to be conflicting information on the internet.A picture of it in ...
Hi allI have FTTC whilst desperately waiting for FTTP being built in my area 'in the next 12 months'. Over Christmas I had numerous dropouts and my line (assumedly by DLM) was restricted and I lost a lot of my down and upload speeds. There was no exp...
hi all.Is the above a simple swap over. ive been with BT for just shy of 3 years. The broadband has been awful since day 1 in my small property. 20 metres away from the router the WIFI is rubbish, for example to download a 129GB update the PS5 sugges...
Will my current unlimited broadband plan automatically carry on if I don't do anything when contract ends.
Hey, I have just set up my new EE broadband but to make use of my full set up I need to log in, 192.168.1.254 opens the page with the EE logo and a “spinning wheel” and nothing happens, the page won’t actually open to let me log into admin settings
Hi, Just switched from Virgin Media (FTTP into a media converter to take it back to DOCSIS) to EE Full Fiber. I am using an OPNSense router connected directly to the ONT. I have an SFTP server and a Wireguard VPN Server, both of which worked fine wit...
Hi all, I changed my wireless password 2 days ago and have had to reconnect my devices using the new password. Some devices don’t recognise the new password whilst those that do now frequently drop off the network. Anyone got any suggestions? I’ve r...
Devices are connecting to the smart HUB 6 plus however the connection being made doesn’t allow the device to connect to the internet. I have tried all the connection Issue troubleshooting methods. Once I start the power cycle The lights shown seem ...
