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Landline and broadband upgrade

StuartC4
Investigator
Investigator

I am very curious, last September I received an email containing the following

  
Hello,

The next evolution of our broadband is here. And we’ll be upgrading you to our new and improved broadband for free, so you can get access to our best service.
  
You’ll benefit from new features too. This includes special WiFi controls on the app that allow you to pause and control the connection on certain devices. You also get quick and easy WiFi password sharing for guests. 

You’ll be sent a new Smart Hub that’ll activate all these benefits once plugged in. 
  
We'll also upgrade you to our new Digital Home Phone service. 

Don’t worry, you won’t be entered into a new contract. Most things will stay the same, however, there’ll be a few small changes. Including: 

Since when I have heard nothing , has anyone else had a similar experience or can explain what is going on?

1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

Looks like they wanted to move you, for free, from legacy BB to New EE BB, perhaps even Full Fibre, but have not implemented it yet.

What is the name of the EE BB plan you are on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

What does BT Wholesale Broadband Availability Checker > Address Checker estimate for your address? Post the whole table, the text below it and the line above it, blanking out your address.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP