Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45907 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89375 Views
  • 11 replies
  • 12 Helpful

Broadband Down

My broadband has been down for 2 days , connecting for up to 3 mins then down for hours , this happened last bank holiday weekend has anyone else had / have this issue ? 

Looby151 by Explorer
  • 336 Views
  • 2 replies
  • 1 Helpful

Resolved! Does Smart Hub Pro password require special character?

I'm just about to join EE and will be receiving the new Smart Hub Pro with wifi 7 during the week.To get ahead, I planned to change my current BT router's SSID to <mynewssid> and a correcthorsebatterystaple-style passphrase.Then, when the EE Smart Hu...

vulpi by Investigator
  • 580 Views
  • 6 replies
  • 3 Helpful

Smart Hub Pro Hairpin NAT

Is it possible for the Smart Hub Pro to have hairpin NAT allowing external IP calls from inside the network. Just with previous routers on Virgin Media this was possible. Allowing me to seamlessly use my CCTV inside and out of the network. 

Keezza by Investigator
  • 622 Views
  • 8 replies
  • 1 Helpful

Resolved! new broadband connection

Hi,Joined EE. I have Airband internet at the moment but will change over to EE in a few days.The EE router has been delivered.The Airband connection comes in through the outside wall into an Airband box.I don't have a landline, but there is a box in ...

redeye777 by Investigator
  • 650 Views
  • 10 replies
  • 0 Helpful

Resolved! No broadband

It has now been nearly 72 hours without broadband service, with no clear communication or updates provided. The app states the issue would be resolved by 17:12, yet it's now 23:53, and the service is still down. While I understand technical issues ca...

Mel843 by Visitor
  • 335 Views
  • 1 replies
  • 3 Helpful

Resolved! Tips from EE's oldest customer

I've been with EE since they were T-Mobile and Top Tip is.......Leave and don't ever rely on EE for anything. I have a broadband connection and every single night, I have no internet access at all. The engineer said it's because I'm sharing it with 6...

Blank screen

Hi everyone, I'm running into a problem where I get a grey blank screen whenever I try to access the 'manage broadband' section through the app. Has anyone else experienced this issue? If so, were you able to resolve it, and how

asteaman by Established Contributor
  • 284 Views
  • 1 replies
  • 0 Helpful

Resolved! Advice on broadband switch

Hello guys and gals,I need some advice about what will happen with my old subscriptions and direct debits after my switch from TalkTalk ADSL broadband to EE Full Fibre 500 broadband.For nearly 20 years, up until last Tuesday (29 April 2025), I had fu...

Primord by Investigator
  • 738 Views
  • 7 replies
  • 4 Helpful