Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
It went through start up process but aqua light keeps flashing intermittently along with a white flash, I disconnected from power for about 15 mins and it all came back briefly but then went off again, TV isn't even seeing the hub and aqua light has ...
I have just noticed that one of my EE WiFi7 Pro extenders is making a very faint noise like a fizzing glass of drink from within the unit. I checked the others and some have a very faint noise and one is totally silent. Has anyone else experienced th...
Forcibly switched from BT to EE & nothing but problems, terrible company staffed by couldn’t care less types!!!!!
I have ordered a broadband and installed today. When i ordered the price dropped the week after and I chat with one of the advisor (i don't want to mention the name i think its may not sound appropriate m not sure to be honest), i wanted to cancel th...
Good Afternoon,We recently had the 'Fibre 900 WiFi 7 package installed into our home roughly 3 weeks ago. Since then we have had nothing but problems. We lost internet within the first day & had an engineer come our refit out fibre line due to the or...
Hello my internet isn’t working and I have 3 children unhappy as they can’t get on games ect
We've had Sky Q for years without issue, but it's recently disconnected from the EE wifi for no apparent reason. I can reconnect it, but whilst it does initially connect it drops out again almost immediately.I've reset the Sky box and router etc - an...
I cannot set up a group. Every single time I try in app I get an error saying "can't save group".I need to block the kids from the WiFi overnight and not being able to add groups is preventing this.
My Broadband was extremely slooooow until an Openreach engineer finally visited on 4th August this year. My maximum speed had been 15 - 18 mb download and 0.05 mb upload for several months prior to that. (for reference emailing a n mp3 file to a frie...
So on Monday the 6th of October we had a fibre connection installed, it worked for a short time after the installation engineer left and then it failed. Which has put me through the merry go round of EE customer service having to put me on hold while...
