Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi, I have placed an order to have the EE service activated at a different address that I will move to today, called EE yesterday and we have agreed that the service will be activated at my new address on the 31st of December, also, on that same date...
All my devices are connected but my PC has lost connection I've done everything such as flushing DNS server and changing wires.It was working early today but still no luck Hard wired
I've spoken to someone almost everyday. No idea what's goin on, they don't seem to either, other than 'there was a problem and it was being fixed on Friday'. Router turns on but just blinks aqua. Even after resetting, switching on & off, etc. Now hav...
How do I claim the £1 tablet offer from signing up to broadband? I was told I was eligible for the offer when I signed up but haven't received any communication about it since. I switched to EE broadband in November. Thanks
I closed my account and returned the wifi device. EE emailed that they have received the Smart WiFi Device. Since then they’ve sent two emails ‘reminding’ me to send the device and threatening to charge £65. The most recent on Christmas Day (very fes...
Hi everyone, i wake up this morning and I have no broadband internet network. Anyone has similar issue?
Can you imagine planning an extended family gathering at Xmas and on Xmas eve the broadband drops, the hub starts flashing orange and all the plans you had to do digital quizzes and stream Xmas films , goes out the window? Don’t worry, I will dial 15...
HiMy full fiber 300 essentials internet has just suddenly stopped working the ONT box has a red light and ee broadband hub flashing orange, as a result my tv package dosent work as we don't have it connected to an aerial, I have reported this to EE t...
EE broadband app WiFi controls spinning, when attempting to setup in app EE executive complaints team say that this is a known issue and affected customers (around 1000 affected customers app version 5.75.0) will have to wait for an app fix to resolv...
We have been without broadband for a week. Initially we were promised an engineer who then never materialised, coming a day later to say the equipment was fine but the line had been dropping out. Yesterday we were advised tgat openreach would check t...
