BT WholeHome compatability

[NickFrost]

I have fttc with Plusnet. They will soon move me over to EE, and I think that means that I will get a WiFi-6 Smart Hub Plus.

I currently run a BT WholeHome mesh system (6 discs, white).  EE told me, by phone, that these will not work with the EE router.

But BT say (https://www.bt.com/help/user-guides/bt-whole-home-wi-fi/bt-whole-home-wi-fi-faqs---compatibility) "BT Whole Home Wi-Fi products are compatible with all broadband hubs and routers with an RJ45 Ethernet port."

I presume that my EE router will have an RJ45?  So who is correct, EE or BT>?

[XRaySpeX · Accepted solution]

BT! The BT Whole Home WiFi discs should work with any current EE router. It's the BT Complete WiFi discs that don't.

[NickFrost]

Sounds good.  I'll let you know in a few weeks time!!!

[JimM11]

@NickFrost Keep the Forum posted how it goes using your home Hub disk's and there has been a few post's with user's trying to use and connect to EE Router's they start off reasonable, and after a few day's become highly unstable in operation, each poster has said only going to EE Later Smart Wireless devices to match the router has worked...

Not everything is 100% Guaranteed to work with every device sure that you are aware off this fact, if not you are now!

https://ee.co.uk/help/broadband/getting-started/compare-our-range-of-broadband-hubs

You would be better with the EE Smart Hub, closer option to what you have with the Plus Net hub currently.

[NickFrost]

Thanks.  Fingers crossed!

[windydrill]

I had a BT router with 6 white mesh discs. I replaced it with EE FTTH. After installation, I plugged one of the Mesh discs into the router. I didn't touch the router's settings.  It all works fine, with no changes needed downstream, resetting all of the various wifi receptors.

[NickFrost]

Thanks!