Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45477 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 88513 Views
  • 11 replies
  • 12 Helpful

EE router slow to connect 'identifying'

Hello,I have recently switched from BT to EE and have set up the router Smart Hub SH32B. The speeds and latency are great, exactly what I was hoping for. However there is on slight problem that hopefully someone will be able to help with. When I star...

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tintin82 by Investigator
  • 1734 Views
  • 11 replies
  • 2 Helpful

Old broadband account

Hi,this request is going way back - apologies for this. I did contact the broadband customer service billing line, we spoke for about 20 minutes but to no avail. They advised I come on to the community to see if anyone can offer any advice.I held a h...

KittyTu by Investigator
  • 653 Views
  • 12 replies
  • 6 Helpful

Can’t link my New EE broadband to my account.

Hello,I’ve just moved my broadband onto New EE,  it can’t locate the new product on my EE app (or online account). I have tried linking it, but keep getting an error message telling me there’s a problem and to ring up as ‘we need to check a few thing...

Help needed -confused between BT and EE

So here's my problem. I had a full wifi/phone/TV package with BT....everything ran smoothly for 5 years until last month, when I contacted BT to say that I didn't need an extra box I had, and that I didn't need my landline anymore. At that point, BT ...

Resolved! Bt

Can I change from bt tv and broadband to ee

glynn41 by Visitor
  • 243 Views
  • 1 replies
  • 1 Helpful

Full fibre nor in my area

Hi so openreach have now said full fibre is live at my address so had a look on EE and no where do they show any details on pricing or speed. Is this correct or am I missing something?

Robti1873 by Contributor
  • 276 Views
  • 1 replies
  • 1 Helpful

Resolved! Calls registered on the bill?

Dear all, have 4 x calls registered to my bill this month.All to the same number in Leicester over relatively short period of dates.Calls not made from here and to be honest can't remember when I last used the landline phone. On  checking the number ...