Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44511 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 86315 Views
  • 11 replies
  • 12 Helpful

Systems issue in switch from BT to EE

Was forced to switch to EE when renewing my BT broadband, for months nothing worked properly and I spent over 20 hours on the phone to EE. Finally cancelled the TV package and stayed with broadband only but BT couldn’t close the old account, no bills...

AJ-D by Investigator
  • 581 Views
  • 5 replies
  • 5 Helpful

Resolved! Broadband pricing

having taken out full fibre 150 for £29:99 as it was advertised i am being charged £34:99 a month , when i rang to query it they said to check my contract, after checking it  was broadband £34:99 less £5 discount which is £29:99 so why am i paying £3...

John-201 by Investigator
  • 570 Views
  • 9 replies
  • 3 Helpful

Faulty hub

Hi,I am having real problem with my hub. It only takes someone to slightly move the hub and it resets, sometimes it takes 3 or 4 times of turning everything off and on again before it connects with broadband. What options do I have for my faulty box?...

Jessb6 by Investigator
  • 322 Views
  • 6 replies
  • 5 Helpful

Awful broadband

It’s literally been only 6 hours since broadband got fitted and it’s already down? What awful service is this? And the app is down too I can’t message to find out what’s wrong, not a good first impression is it EE? 

KMDABOSS by Investigator
  • 1182 Views
  • 40 replies
  • 8 Helpful

No Parental Controls after move to EE?

After being with BT for years I recently upgraded and they put me over to EE.Still have the BT Smart Hub 2 and one wifi extender connected.Setup up the EE app and only recently realised that the parental controls dont do anything!When viewing the EE ...

jezthomp1 by Investigator
  • 417 Views
  • 6 replies
  • 1 Helpful

Shambles

I ordered BT broadband in September and Openreach have cancelled every single appointment since then (must be 8-10) with no explanation or apology.i have to go through EE support who clearly have no influence on getting Openreach to do the job they a...

BT-1963 by Visitor
  • 345 Views
  • 2 replies
  • 1 Helpful