Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I just upgraded to 500 core a few days ago, and every time I've done a speed test, it's around the 180-210 mbps mark The same speed i was already getting before i upgraded, is there a problem or does it take a few days for the router to update?
We were originally with BT whole system with 4 Wi-Fi extender discs , one of which was hard wired to BT. We had this system for over 5 years, with upwards of 50 devices running . We had endless problems as the extenders when off line . Then we came a...
Hi,I have just moved in to a new house and have set up EE for broadband. I am unable to manage the wifi controls in the app. It is stuck on updating the hub but when I go back it states its unable to download the update.Anyone know why this is? It's ...
Does anyone know what I’m doing wrong with these mesh extenders. Got 3 along with the EE smart hub pro, plugged the extenders in used the app and waited for orange light to flash then clicked WPS button on back of each one… goes to teal so it’s conne...
My broadband has been switched from BT to EE for some time now. However when upgrading my broadband package as I’m at the end of my contract, EE has my wrong address. Before I was switched over, I moved house with BT but my old address is appearing o...
I renewed my EE Broadband 2 year contract March 2024 when they were merging with BT. Since that day I have never been able to access my broadband account to view bills or anything!I called repeatedly, but like the other comments here they knew about ...
Devices will not stay connected to hub ring doorbell,Halo Central heating,even the mini box for bedroom disconnects.Tried rebooting several times ?
Hi,My contract renew due on 9th April but I do not want because moving abroad.How can I cancel this but using the plan til 9th April?A bit confusing what I found so I thought maybe I get an answer here. thank you!
I've got a 900MB service, a Smart Hub Pro connected to a Smart Wifi Pro by gigabit ethernet (cat 5e I think), via a switch to stop the connection dropping. After initial start-up of the Pro, connecting to it via 5Ghz wifi, I might be getting 850Mbps ...
I recently moved my broadband account from TalkTalk to EE since I had my mobile account with EE to try and minimise expenses. Can't say it's been a huge success. I connected my phone and tablet to the network, no issues.However, my TV gets constantly...
