Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45898 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89347 Views
  • 11 replies
  • 12 Helpful

Resolved! Does the EE SmartHub (Black) Firewall work

Hello everyone, I have just moved from BT to EE. Over the weekend BT collected their router which I really wanted to keep as iit had more configurable settings than the EE device, unfortunately the wanted £50 for it. Anyway, the EE router is installe...

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Internet Speed confusion

Hi,One my street almost all houses have 1.6Gb's speed option but for some reason mine and a small group round mine can only go to 66Mb's surely this must be wrong?Literally 3 doors down one way and 4 doors down the other way can both get 1.6Gb's but ...

Micky_D by Visitor
  • 303 Views
  • 3 replies
  • 0 Helpful

Smart Hub Pro and IPV6

I have a 1G service FTTP with the smart hub pro and generally it is working.looking through all the settings I have an issue on IPv6. The hub status is enabled but the IPv6 network status is disabledI cannot find a method of enabling it and the guide...

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Iansuart by Investigator
  • 979 Views
  • 13 replies
  • 4 Helpful

Resolved! What is the truth about wifi 7?

Hi, I'm a BT transferee to EE broadband and after much discussions with advisors finally settled on the 500mb essentials with wifi 7 smart hub pro - then the problems started. On go-live date no additional equipment arrived (although I did receive th...

Davidh19 by Investigator
  • 1648 Views
  • 14 replies
  • 3 Helpful

Parental Controls Smart Hub 2

Just joined from VM and have also taken out a landline.I have the Hub in Router Mode with WiFi off as I have a mesh Linksys system connecting the WiFi throughout the home. I have had no issues with the speed and connection but I can’t seem to access ...

FAM0422UK by Contributor
  • 474 Views
  • 3 replies
  • 0 Helpful

I have a heat pump and use the ONECTA app.

Since moving over to EE the app no longer works. To update the system it states that the connection should be 2.5ghz or more. My broadband wifi is 2.4ghz.  Is 2.4ghz the max that EE uses or can I adjust the settings or get a new router.

Jonty1964 by Established Contributor
  • 413 Views
  • 3 replies
  • 0 Helpful

Socket Changed, Router Changed What Next?

Last month I switched from Sky broadband to EE. In the 18 months with Sky I may have lost connectivity a couple of times but nothing serious.In my month with EE I have lost the connection daily, sometimes multiple times in a day, and 21.20 seems to b...

Gashead by Contributor
  • 516 Views
  • 4 replies
  • 1 Helpful