Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Unable to connect to Broadband ,tried all the directions on site but hub keeps flashing amber and does not change to green . Please help as frustrated.
Here is my experience. Contacted EE about taking one of their BB packages that was similar and cheaper than the BT Contract that had expired. I ended up with the EE 900 BB plus Smart Pro WiFi7 Hub and FullWorks. It is cheaper than BT but not as cheap...
Hi there!I’m trying to set up my Google Nest Wifi Pro, but I’m having trouble with the settings. It’s asking for some information, and after checking a few articles, I found that the default PPPoE password might be "BT" or empty. However, when I chec...
HelloI have been with EE for broadband for about. a month now and I am having issues with ethernet Connection. It frequently disconnects and only comes back on if I reset the ethernet network adaptor on my pc, or if I hit the reset button on the hub....
Broadband bill mod edit: title added
Hi everyone,I've just completed my order to move from BT Broadband (with TV) to EE and I'm awaiting my EE kit being delivered.I am a little peeved at BT how they have overlooked their customers when it comes to kit, the Smarthub is old tech now and t...
EE Smarthub 3 and latest iOS. Start the process to set up WiFi controls but never gets past the first step (see photo).deleted and reinstalled the app reset and restarted the hubnothing works
I want to cancel broadband
I am trying to find the online chat on the app but cannot find it. If EE still do online chat can someone send me the link
I have received my final broadband bill, but I have not cancelled the service?
