Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I’d like to know what rat you have running on wheels in the back of your factories, because why does the broadband die EVERY SINGLE NIGHT?! It’s taking the **bleep** and you’re going to either help me fix it or I’ll get another service provider.
Last year I was encouraged to move from BT to EE, my fibre broadband is £50 a month, but if I switched to BT it would be about £29, anyone else got caught out like this, or managed to lower EE costs
Hi all.‘Moved’ to EE yesterday from BT and alas the BT app no longer works. That’s a shame because the EE app is flakey so what an odd thing for a company to do - move you to something worse.Anyhow when I run the speed checker it just hangs at the ...
My wifi has been unstable for a few months now, I get high packet loss and network jittering. I have called up multiple times to EE and they have "sent" engineers to fix it the fault but it is never fixed. They have also tried factory resetting the r...
Not sure how EE get full fibre to the house, but now CityFibre have ripped up the pavements and laid empty fibre tubes to our houses (Boris's gigaband project) why does EE still say EE full fibre is not yet available in our postcode?
HiyaI can now get full fibre to my home and want to order one of EE's FTTP packages. We're currently running the whole house off a EE 5G Home 'Broadband' router - quite successfully as it happens - but it tops out at around 150Mbps. Fast enough for m...
I've been on Sky Broadband for about 3 years, never had an issue accessing Ticketmaster...I switched to EE about a month ago and EVERY time I try and access Ticketmaster to buy tickets it thinks I'm a bot and blocks my access. Does anyone else suffer...
Dear EE Customer Service, I am writing to formally raise a complaint regarding the recent renewal of my home broadband contract, and the unexpected early termination fee that has since been applied. During a recent visit to one of your branches to re...
I recently switched to EE and have a brand new router. However, I've just noticed that it won't let me access VPN websites. I've checked that it's not my device causing the block, but the router somehow. I've tried switching off IPv6, switching on...
I have just joined EE and have a brand new router. As my rental home is 180 miles from home I need to have remote access. Can I alter the settings on the router to allow this? If so how do I grant myself those permissions? Thanks for any and all hel...
