Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 46203 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89969 Views
  • 11 replies
  • 12 Helpful

Cable into property

We are moving properties and where the front room will be has no TV ariel or Internet cable for the EE box (these are currently into a separate room).Will EE adjust where the cable enters the property in order for a simple white cable from the receiv...

Marty444 by Visitor
  • 327 Views
  • 1 replies
  • 1 Helpful

EE WIFI 7 PRO ROUTER NOT PAIRING WITH EE PRO EXTENDER

I've just had EE install Wi-Fi into my property.The WIFI 7 Pro router works fine, the Pro extender doesn't pair with the Pro Hub.I've had two techs visit my property and change both Pro Router & Pro Extender twice, the extender will still not pair wi...

TA65 by Visitor
  • 483 Views
  • 1 replies
  • 0 Helpful

Resolved! Home Phone Adaptor not linking

As the landlines are moving to digital, I had to buy a home adaptor to link with the hub. On trying to link the adaptor with the Hub and following the instructions, the adaptor starts to flash red meaning its not linked.Ive tried this now four five t...

Wallsy10 by Investigator
  • 1452 Views
  • 11 replies
  • 6 Helpful

Resolved! Smart Hub Pro Management

Hi, Newbie here.I've just received my new Smart Hub Pro and Smart WiFi Pro and I'm looking for downloadable setup and management instructions.Can anybody tell me where I can find them please?

Resolved! Parental Filtering Finally Working - EE Smart Hub Pro

I’ve been with EE since January and have the Smart Hub Pro WiFi 7.The website filtering hasn’t worked since day 1, despite having adult content blocked. For example, access to sites like ‘pxxxhub’ was allowed.Suddenly tonight it is now working. I can...

arjb1976 by Explorer
  • 594 Views
  • 3 replies
  • 3 Helpful