Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

NTE5_fl NTE5_all_2 Capture.JPG Capture2.JPG
XRaySpeX by EE Community Star
  • 44087 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85277 Views
  • 11 replies
  • 12 Helpful

BB plan

Same here, wish I’d never been moved so far it’s been a nightmare!!!! Plus shocking after sales service 

D3ebb by Investigator
  • 496 Views
  • 3 replies
  • 1 Helpful

Resolved! Discount on broadband

Hi I’m currently sick and not able to work. I’ve heard that a discount is available for people unable to work. Does anyone have any information about this please?

Broadband Spped

According to Mr Bacon I can run a business, stream movies, play games and keep an extended family on line in a delirious haze of broadband eutopia ! Three of us in this house and the boy can’t play fifa at the mo because of the lag!  Please do get in...

EEshizz by Investigator
  • 229 Views
  • 1 replies
  • 0 Helpful

Resolved! Returning Equipment not updated

Recently I have upgraded my Router to Wifi 7, under the order I have to return the old devices.  I received the packaging from EE, packed and shipped the items back to them and I have a POD from the 15th November.However it is still logged as 'Waitin...

Herbhead by Established Contributor
  • 549 Views
  • 4 replies
  • 3 Helpful

Re: 4g EE mini box keeps turning off

My mini box is the same, it works for 20 mins or so then freezes. It's been like this today, normally it occurs once-twice a day.My main box doesn't have the issue at all and thats downstairs. My router and mini box are upstairs 1 wall separating whi...

Flake1 by Explorer
  • 336 Views
  • 3 replies
  • 1 Helpful

Mains Power Back-up for Smart Hub

I live in rural East Devon. At home we enjoy an excellent full-fibre service but the mobile coverage is poor so we connect over WiFi. The recent storms severely disrupted mains power and we had one 12-hour blackout an a few shorter outages.  I noted,...