Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44513 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 86321 Views
  • 11 replies
  • 12 Helpful

Resolved! WiFi booster problems

Hello , I have recently switched over to ee from bt and as soon as I have been changed over I noticed that my old bt wifi boosters do not work anymore so I called ee to see what the problem was they tell me that they are not compatible with the ee sm...

Paul530 by Investigator
  • 458 Views
  • 7 replies
  • 6 Helpful

Resolved! IPV6 Settings?

Does anyone know how to set up IPV6 on EE?  I swapped out the EE Smart Hub for another router and would like to get IPV6 working if possible but so far the settings I've tried haven't worked.  TBH I'm unclear whether EE even supports IPV6 as there se...

BlockyMan by Established Contributor
  • 1626 Views
  • 10 replies
  • 8 Helpful

SMARTHUB PLUS WIFI EXTENDER PROBLEM

Hi all.  I have a smarthub plus with two smart extenders connected to it.  I've noticed that all of the devices in my house connects to one of the extenders, whilst the second extender has no devices at all connected.  How can I force devices to conn...

deanp100 by Visitor
  • 283 Views
  • 2 replies
  • 1 Helpful

Unable to turn off broadband parental controls

It appears that overnight our broadband parental controls have been turned on, not by ourselves.We've recently migrated over from BT and until today we've never had parental control turned on and now we're getting blocked from sites, Google safe sear...

WIFI Extenders

I have been trying to get through to EE for weeks now, I can never get through and its really peeved me off, basically  I want the white WIFI extenders as I am still using the BT HUB 2 as I need the black disks and they are not compatible, so I wante...

Websponge by Valued Contributor
  • 651 Views
  • 9 replies
  • 0 Helpful

Resolved! Smart TV loses connection

I have a Samsung smart TV, connected directly to the router through an Ethernet cable When the TV is in standby mode it loses its connection. On turning the TV on, it takes 20-30 seconds or so to reestablish the connection This did NOT happen previou...

Patrick_B by Investigator
  • 388 Views
  • 7 replies
  • 2 Helpful