Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Exhausted all other options in trying to get in touch with EE to confirm whether there are people out and about working for EE in the NP22 area in South Wales asking to come inside our homes to check broadband speeds. Is this happening, or is it a sc...
Hi all, I live in an area where over the last year a company called City Fibre have been installing FFTP by digging up the pavements. The lane I live in wasn't done apparently due to our power and telephone are all delivered by overhead wire. The lan...
I often see this: https://d.pr/i/vQ9EbR As a customer of ee, can I use it?
Anybody having issues with no internet yo15 area
Hello allI have some Apps that use UPNP to Setup Access through the Router.However, it seems that UPNP on the EE Smart HUB does not work.In order to get the Apps to Allow Access through the Router I need to Disable UPNP on the Smart HUB and Create a ...
Whilst I understand EE's annual inflation linked increases in March, but don't agree with them, I have just received a price increase from £30 to £34 without any explanation whatsoever!!! Anyone else experienced similar ...? ...
Just drifted over from the BT forums as I have taken the plunge to take up the offer on the "Full Fibre Busiest Home Bundle"Made a couple of posts on this forum and getting warnings already from other users saying "Stay away" and "Don't bother"I know...
Hi , my internet is very low. If I go on the kitchen I don’t have internet. I paid for 900 Mbites/sec and EE grants me for min 700MB/sec. I receive just 280MB/ sec. What I need to do?
A previous problem has returned. I really don't know why. I can open emails, watch normal TV but any apps like netflix or ITVX will not open. It went on for months and suddenly started working for a few weeks and now stopped again. Any ideas what's w...
Anyone experiencing any issues with there connection currently ?
