Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi, so I have been with bt/ee for about 6 years now. Some time last year I was informed my broadband would be moved to EE and I'd receive an email with confirmation and account details and all that.First issue - I never received this email.Second iss...
Cheek, 6 months to set-up fibre, free set-up. Now £50 for waiting 6 monthsHow very dare you
Does anyone know pppoe username details I have to put in when we m using a third party router for my EE broadband while I wait for my new one from EE. Using tplink but orange light with no internet as I can't get past.tyvm for any help
Hi, We got transferred to EE from BT, during that time we've gone past the 15 days that was on the email and now we're unable to setup a proper account via the app. Attempting to navigate the menus on the phone are just confusing so I'm wondering wha...
I have had 2 very poor experiences with my broadband account in the past 8 months. Firstly, EE couldn't close my legacy account correctly and continued to bill me incorrectly for a service I wasn't using. I took it to the Ombudsman and won, as they w...
I have changed my broadband to full fibre and they sent me an extra wire to use for my broadband box which I use but they are asking me to send my kit back and if I don’t I will get a charge but I don’t understand what for. Any advice will be greatl...
Why can’t I talk to someone at EE anymore? I have been through their text system and they are sending an engineer on Friday, leaving me without internet for 2 days when I have work to do. We have their tv system too so can’t even watch tv. I tried ...
Hello I don't know if I'm complicated my setup I'm based in the UK with 900mbps with router and digital phone line (EE) I have to use the isp router for the phone line to work. I installed a switch to limit the speed some devices can get like 100mb...
I have not receive the return kit bag, please sent it again, thanks
Hi all, I have been trying to delete a device/devices from my EE wifi but i cannot seem to do it. When i go on the smart hub page i am going to 'My Network' page and then the list of devices appear in a list. I have found the relevent device and clic...
