Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Please could someone explain why I cannot set parental controls on a BT Smart Hub 2 with the EE app. Running latest app and have reset hub.
Hi all, I’ve been trying to fix a wi-fi issue with my MSI laptop for a while and at this point I’m running out of ideas so any suggestions would be really helpful! The current problem is that the internet to my device (an MSi katana 15 laptop) keeps ...
I have just switched from BT to EE - wish I hadn't!! I have installed the Full 900 Ultimate with the extender hub. The extender will not pair with the hub (accord to the app) or show up as connected on the app. BUT - the Aqua light is showing. How...
Hi, before I psych myself up to spend the next three days on hold, would anyone know why EE keep 'messing' with my Broadband Upgrade order? It's been cancelled and re-ordered several times as far as I can see (apparently at my request - which is simp...
Hello EE Community Team,I’m checking whether there are any known issues affecting the Busiest Home Bundle (1.6 Gbps full fibre). Since Saturday 14 February I’ve had a complete loss of internet at my address in the OX2 (Oxford) area.I’ve spoken with E...
2FA has killed the opportunity for more than one person in a family to access ee wifi hotspots. Despite the fact that ee broadband is sold as a 'family' service, only the account holder can access a hotspot while they're out and about because they ar...
Almost a month ago, I decided to move from BT broadband to EE (alongside existing my EE mobile account) but have tried multiple times to link the new BB account to mobile on the MyEE App and online but keep getting the same message - to ring EE to do...
I've been told that when my current contract ends (I’m on Fibre 36 Essentials) I will have to move to Full Fibre; This was news to me.My situation is that I have no direct line of view to the nearest telegraph pole and, since 1980, I seem to have use...
Anyone else having the Wi-Fi pro 7 hub just flash orange I have had it since 7pm and tried everything reset, unplugged, checked cables everything and still not connecting. And apparently from what I can see there is nothing wrong with the network in ...
