Broadband & Landline

Post here to ask/answer questions around home broadband and landline

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

NTE5_fl NTE5_all_2 Capture.JPG Capture2.JPG
XRaySpeX by EE Community Star
  • 43797 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 84547 Views
  • 11 replies
  • 12 Helpful

Wi Fi 18gb

Hi, appreciate any advise given.My Bt internet was working fine and EE took over my broadband and phone (accidentally) they took the wrong line as they were suppose to take the garden room.Since then our speeds have dropped to 18GB. Wi-fi doesn’t rea...

jenbird by Investigator
  • 312 Views
  • 7 replies
  • 2 Helpful

FFTP 900 - Latency Issues

Hi all, Over the past week I have been having really bad latency issues with my service across multiple devices. The service up until the past week has been great with no issues what so ever but has deteriorated to the point where I'm unable to do an...

Sean_W1 by Visitor
  • 214 Views
  • 0 replies
  • 0 Helpful

Wifi keeps dropping in kitchen

I’m new to EE TV & broadband & am using the TV via WiFi as there’s no easy way to run an Ethernet cable to the router due to where the BT Openreach box is installed (behind a cupboard door!). The TV box in the lounge works really well but the second ...

Fre318 by Visitor
  • 322 Views
  • 2 replies
  • 0 Helpful

BILLED FOR EQUIPMENT?

I signed up to EE on condition of them paying off my talk Talk remainder etc.I NEVER got a contract through. I had issues getting my various accounts to show inline too. Now billed for first BB an they are chargingme £32 for the equipment delivery co...

? digital phone

Please could you tell me why I am paying over £24.00 for my digital phone and £74.00 for braodband.I was with BT since 1969 and my bill came to just over £72.00 for both?Patricia Goodall

Pups23 by Visitor
  • 250 Views
  • 1 replies
  • 2 Helpful

No Dial Tone whne connected via Device Adapter

Should there be a dial tone when an old phone handset is connected via a device adapter?The handset has a dial tone when plugged into the socket at the back of the router, rings & works OK.  When plugged into the device adapter it rings OK when teste...

New customer

Ive just recieved my new EE router for Broadband, i am currently with a nother supplier with EE switch over taki g place on 20/11/24, when do i plug in my new EE router??Can that be done now without losing connection with my current supplier or does ...

MrAzz by Explorer
  • 252 Views
  • 4 replies
  • 0 Helpful

How to set up hibrid

How to connect to ee network with box as waiting to get broadband installed in mean time I got hybrid I can't work out how to connect to network with connect to wall

Jadeeb92 by Visitor
  • 305 Views
  • 4 replies
  • 2 Helpful