Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Google Pixel 8 WiFi issues?

We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...

James_B by EE Community Manager
  • 1447 Views
  • 12 replies
  • 12 Helpful

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 46961 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 91613 Views
  • 11 replies
  • 12 Helpful

Resolved! Monthly Bill

I seem to be getting ripped off  on my monthly bill compared to other providers. Currently paying £42.55 for a 36Mbps guaranteed download speed with their All Rounder: Fibre 50. Looking on comparison website, Uswitch, prices range from £24.00 to £28....

Gerrys56 by Visitor
  • 407 Views
  • 1 replies
  • 4 Helpful

Resolved! No broadband

Anybody else WiFi not been working since around 6am? Contacted EE and been told it’s a fault outside but yet the same issue has happened 4x now and only been with EE 1.5months. 

Broadband - Migration from BT - EE Account

Hi All,Last month I renewed my BT broadband package which resulted in being moved over to EE.I didn't think much of it at the time, but now I'm getting text messages about "view your bill online", I was never offered an EE login and, while I have thi...

Is EE superhub plus compatible with TPLink OneMesh

I have just got EE broadband FTTC , with EE superhub plus. i have some TPlink powerline extenders. does anyone know if the EE hub can form part of a onemesh network?the appealing thing about onemesh is the ability for a iPad or laptop to connect to t...

AndyC-66 by Investigator
  • 367 Views
  • 1 replies
  • 0 Helpful

Connected devices

I've been having issues since our upgraded speed. My phone keeps dropping speed by going to 2.4mghz. Sometimes it'll kick back in to 5mghz but sometimes the only way to get it back on is by going into hub manager and turning 2.4mghz off then back on....

MrsA26 by Visitor
  • 337 Views
  • 1 replies
  • 0 Helpful

Resolved! Aberdeen

Can't get logged in to my broadband account.  Keep s logging into my mobile phone account.