Home Phone Settings Within App

[Danvina26051973]

I'm wondering if anyone can shed some light on how to solve this?

Since I moved to EE  from BT in Match 2025 for my broadband and digital voice, the settings for calling features within the EE app on my phone does not work and never has. I have spoken to countless "Guides" at EE and nobody knows how to solve this. I have been told to delete the cache and reistall the app, It doesn't work. 

I'd like to be able to go into the Call Protect part and see what numbers I have blocked. I'd also like to be able to change my call barring pin. But It would allow me to do either. 

[Christopher_G]

Hi @Danvina26051973 

Welcome to the community.

Could you try logging into the EE Online desktop site to see if the information is available there please? Head to Plans and Subscriptions > Digital Home Phone > Call Protect > Manage.

You can see some more steps here on our Call Protect | Home Phone help page.

Chris

[Danvina26051973]

There isn't a bit within the desk top site for digital voice. It's been removed. An EE guide told me that on the phone. It can only be managed via the app now.

[Christopher_G]

OK, thanks @Danvina26051973 

Could you try deleting and re-downloading the app please? It may also be worth checking that your phone's software is on the latest version.

If you're still having problems after that, I recommend speaking with our technical support team again so that they can look into it further for you.

Chris

[Danvina26051973]

I've tried that several times. Deleting data and the cache, deleting the app, and reinstalling it. But it doesn't work. 

I've also spoken to several "guides" about this, and nobody has a clue how to solve this issue.

[Christopher_G · Accepted solution]

OK, thanks @Danvina26051973 

If you feel like things aren't progressing through the technical support team, I recommend filling in our complaint form. That way a dedicated team will look into it and make sure the correct processes are being followed, and will contact you to discuss it.

Chris