Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Recently switched from BT to EE, got sent all the new router faff.However, I recently picked up an Asus AiMesh router and a plethora of mesh nodes to blanket the home in glorious high-speed radiation.We got the SH+, Smart Hybrid Connect and a mesh n...
I'm giving it one last chance, I phoned the 0800 number on Mybt, but due to an open order which hasn't even been started, they're going to phone me back tomorrow at 4pm, and hopefully they'll give the 900mb at the advertised price on the website of £...
Please does anyone know of a way to barr landline calls to 123, the speaking clock?
Hi there I hope you can help and sorry if it’s long.Basically I called EE up to sort out my sim only deal with EE and the lady dealing with me said that because my BT broadband was finishing soon she could do me a deal with new EE broadband to repla...
Hello, we recently switched from BT FTTP to EE FTTP, we made an EE account after getting an email to do so but get this error message anytime we try and sign in:We have 2 different emails from EE with 2 different account numbers, the first ending in ...
