Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
When I look at the wireless I have quite a number of unknown devices showing green, so connected and therefore I cannot remove them. Is there any way of removing them as I have no idea whether they are genuine connections or not, and I don't really w...
Im looking at switching from EE broadband when i move, i believe im in a 2 year contract with EE and would have a year or just under left, does anyone know roughly how much the early termination fee would be?
Hi how to I can change my home WiFi password.can help me tq
HelloI ordered Fibre broadband last week and just waiting on the install, what I wanted to check was once the service is installed and running can you add EE Smart WiFi devices to your p[lan as I forgot to do this when I ordered it, can they be added...
I'm confused! I am a BT Broadband customer and I have now joined EE as they have merged into 1. Today we have had the new broadband installed and I have a EE login and password, the app and everything, but how do I get my emails from the web. I can n...
Since moving from bt to ee on the fibre 900 package I've been experiencing loss of connection daily around 1am -5am... hub shows aqua light suggesting its connected to the net and the fibre modem doesnt show LOS.. Hybrid connect isn't kicking in...so...
Hi. Looking for some advice. I maybe moving to a different address where the available speeds with EE are much slower that what I get at my current address. At the moment I'm in contract and have Fibre Max 300 with 300mb line but after checking the s...
Recently switched from BT to EE, got sent all the new router faff.However, I recently picked up an Asus AiMesh router and a plethora of mesh nodes to blanket the home in glorious high-speed radiation.We got the SH+, Smart Hybrid Connect and a mesh n...
