Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Took money out my bank
I am well out of contract and want to cancel Broadband, unable to get to speak to someone via the phone number as they are always too busy. Can this be done on line or email? Or should I just cancel Direct Debit for them to contact me? Thanks
Please let me know how to find my account number bill .
My new router came, they said at EE I didn't have a phone line, which I do, so said they would send an engineer 11/07 between 8am-1pm, so I waited all day,never came,I've tried to do it myself, I had an old router which is the only wire that would fi...
My rent has increased beyond my ability to afford to keep the tenancy , thus i shall be homeless having been unable to find a place in my budget in the timescale given . I have 6 months left on my broadband contract. Is it possible to end the contra...
I see another broadband deal for £18 less than what I'm paying ATM. Do ee come and go with deals when I tell them I can get a better deal elsewhere. Thanks.
I am in the same predicament. Ordered 9 days ago no confirmation email and as such no order number to track it with. Spoke to someone a week ago who could see an order had been placed but could not see any other details and then tried to sell me BT ...
Hey! I can't seem to find this information anywhere online and feels silly having to call for such a simple question. My broadband contract with EE ended ages ago and I have been paying monthly ever since. I've realised I'm paying over £10 more a mon...
Just looking for some help as I transferred my broadband from Vodafone to EE (via BT) after visiting an EE store to upgrade my daughters phone. I asked three times if I needed to contact Vodafone to close my broadband account and repeatedly told no ...
HiI’m trying to access a USB hard drive plugged into my Bright Box 2. From reading other posts there seems to be a missing menu in the router software.The hard drive shows up, “shared as” is “- -“ amd there is no “share” button to the right or any U...
