Slow and intermittent broadband

[Airbus350]

Our Broadband is constantly slow and intermittent in the GU5 Area ,  below guaranteed speed. With very bad bandwidth. It has got worse over the last 6 months, There is work going on the my area , has anyone info. On possible upgrade work be carried out 

[XRaySpeX · Accepted solution]

@Airbus350 : What lights show on the router?

BB issues are rarely widespread but specific to your own line.

If it is a neighbourhood issue, you could consult Check service in your area  to see if any faults are being attended to in your local area. You may also Report a Problem there.

Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

[Airbus350]

All lights are blue , it is the original router,  smart hub 2 when I transferred over from BT. I know there is an issue with the local network and there is upgrading work being carried out in the area. But we seem to have been  bypassed . I've contacted open reach they just say , they are planning upgrade this year, very frustrating. I'll try the EE Help and see what comes up

Thanks

[JimM11]

@Airbus350 Sign up and be kept informed when done and ready!

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