Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Set up our new EE wi-fi before Christmas and all works fine apart from this device. The 4g signal bars constantly flash red which can't be good but it's not one of the options covered in the instruction leaflet. Solid red means the unit is not worki...
When I visit my son I use his network pass key if I want to get on the internet. When I get home I have to re-enter my own pass key and when I next visit my son I have to repeat the process. How do I get the phone to save and remember different pa...
Hi all I was wondering if you could help,I'm anxious using a phone to call so any loop here to avoid it would be absolutely fantastic, I was wondering if BT would automatically know if I made the move to upgrade from them as EE and BT are one thing? ...
I have been with EE broadband and tv for 3 months on the 4th Jan. I was with Virgin Media for the previous 20 years and thought their customer service was poor, but somebody at EE obviously wanted to make an impression and has managed to easily surpa...
Hi everyone,I've been trying to help my (vulnerable) elderly neighbours with their switch to full fibre which coincides with a switch to EE.It's starting to cause some confusion. First of all, they were told they could keep their existing BT equipmen...
Hello,I just signed up for EE FFTP 500. I looked at the contract and it has a stated SLA ( Service Level Agreement ) on upload of 10 MBPS. This SLA metric seems extremely poor to me, considering I can get 11.54 mbps on my 5G on a bad day.So my quest...
How do I get a new hub, I need one with a broadband socket
Hi iv just moved from BT broadband to EE and was told I do not have to send my kit back as I haven’t been sent a new box. But I keep getting emails and texts and a bag posted to return my kit!!!!! If I return my kit I won’t have any broadband. Please...
HiI’ve switched from Sky to EE broadband due to the £300 switching offer. The switching team are asking for a pdf final bill from Sky but I don’t receive bills like that - I’ve sent them the email that Sky sent me with the Early termination charges a...
