Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I'm experiencing weird issue where now 3rd time in the row exactly at midnight our Broadband drops and Hub is flashing green. Every morning I have to reset the hub to get it to reconnect.Is this known issue? I had stable connection without such issue...
After I reported that my landline phone was down a week before, I was given multiple misleading promises. 1/. An engineer would phone me that night up to 12.30pm. (they finish work at 9pm), seeing I was disabled they would fast track my repair as urg...
I expect to be migrating from BT broadband to EE broadband in a few days, in line with the end of my BT contract. I won't be taking DV so plan on continuing to use my Asus RT-AX86U router plugged into the Openreach modem because, I understand, that r...
I have just placed a bb order but had to make an appointment for november.. once the router arrives can I just plug in and go?
I have just switched from BT to EE. I still have the same BT router and smart wifi discs. I cannot get neither the EE app nor the BT app to connect to the router so cannot see the network connections and signal strength to relocate discs. How can I c...
Ordered wifi enhancer and it worked great for one evening of gaming.Now greeted with this on the app, that it is not avaliable.Just been told by tech support that they have an issue with the app and WiFi enhancer sometimes not working . Issue with...
As title suggests, every day at least once my sky q box is disconnecting from my new EE Router.I am conecting via Wireless and it is connected using the 2.4ghz connection which I can see in my routers web portal.I have seen a lot of posts about this ...
It went through start up process but aqua light keeps flashing intermittently along with a white flash, I disconnected from power for about 15 mins and it all came back briefly but then went off again, TV isn't even seeing the hub and aqua light has ...
I have just noticed that one of my EE WiFi7 Pro extenders is making a very faint noise like a fizzing glass of drink from within the unit. I checked the others and some have a very faint noise and one is totally silent. Has anyone else experienced th...
