Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I have just paid my bill to be reinstated. The advisor has said that it will take until Monday to be fixed as they have sent a cancellation through? It’s normally within 24 hours and I have had no correspondence advising that the bb would be closed? ...
Hi I have phoned EE three times as I cannot see my broadband bill on my EE app. Someone phoned me back to check my email address, phone number and said it will be sorted but still weeks later I can't see anything only my mobile phone bill. I've tried...
The weather was terrible, but the BT engineer was superb. For those who are curious the ONT Model is a 2023 Nokia with an orange 2.5Gb (also labelled as 2.5Gb) on the ONT. Plugged the ONT straight into my own hardware, and away I went.Simple for me, ...
Hi, From yesterday Broadband not working
I had a fault on my land line and it was arranged for an engineer to visit. He rand when he was 15 minutes away, he then rang again at the due time but wanted me to provide a parking permit. I rarely use permits visitors make their own parking provis...
I tried to reduce my bill and agreed to switch off my landline. But I now have two bills, one for broadband and one for my mobile. This is not right is it. I have phoned 150 and when asked I selected 2. But this is not registering. So I get an ...
Hi allShould be a quick one to answer I imagine.My order says I should get my kit on Sat. Do EE email with the carrier, and tracking details, or maybe do you get a notification from DPD (or similar)? Thank you.
Hi just a bit worried about leaving sky and moving to EE sky now want a exit fee off £267 does EE pay this bill Thanks
When does the internet come back on after making a payment thankyou
Wow what ever happened to rewarding customers who are loyal. went to see about leaving EE and all they could offer me as a package was the same as a new customer even though I’ve been with EE for 17 years. So to stay they won’t give any discount just...
