Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hello! I have two weeks trying to call to the costumer service because I need to fix my contract. I suppose to have 12 months of contract and when we were doing it the page refresh and we finished with 24 months of it and we couldn't change it! As we...
I have noticed that the EE app shows many devices as connected to ethernet, which they aren't. It appears to show this when the devices are away from the home, or switched off.I have deleted and reinstalled the android app on my mobile. App version 5...
I am still struggling to access the online account that I have taken over from my late husband. It appears to not recognise my details even though I am able to log in. I am paying broadband bills each month but I am not able to access the online ...
I switched from Gigaclear to EE a week ago to Full Fibre 1.6 Gigabits Premium. I had no issues previously working in my upstairs office and being on Teams calls all day on video, screen sharing and so on. I did have an extra pod to boost the signal p...
Has anyone else had trouble actually getting full finer installed? I’ve been trying since 18th Jan and now on install date number 6 and second contract number as EE decided after months just to cancel original order! Now been waiting to get answer on...
Difficulties to communicate via landline between US & UK not possible
Hi all, I have been a carer for my mother for 6 years, last year she passed away and now everything is all sorted with paperwork etc and sorting her house out it's time for me to move.I still have about 7 months of the EE broadband contract left at t...
Hi, I live on a remote island which has just had fibre broadband connectivity installed. This has been damaged and most of the island including myself are left without any connection. I am using my 4G and my children are using their hotspot to acce...
I will admit I find the EE app pretty useless .. I login in, and every time I select an option it asks me to login again ....What I need to know is what Broadband Package am I on ?I looked at statement, it says " Full Fibre Gigabit All Rounder" whi...
I need to renew my broadband contract
