Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi - I'm running a RJ45 cable from my phone downstairs to my new EE router upstairs. I think i need need an adapter to convert rj45 f to RJ11 male, which hopefully will fit into the EE router phone port.Any suggestions?
My landline went down for 10 days at end of Oct. It needed 3 eng. visits before it was fixed. I had originally reported it as a "no dial tone" fault but callers reported to us that my no. was being answered by a stranger. I later relayed this to BT. ...
Is a UPS with an output of 12v 2a dc sufficient to run a smart hub plus in the event of a power outage?
Hi,I have just moved house and the property doesn't have any Internet.I am a EE customer (business not personal)How to I book an EE engineer to come to my house and install it?Thank you
Looking to see if anyone is experiencing this, and if I need to ask for a new routerwe joined EE early feb, and ever since there has been a few drop offs everyday. The drop offs last for a minute and the LAN light goes off on the ONT, other 2 lights ...
Hi I recently switched from BT broadband to EE broadband as my plan got an upgrade and I am still wondering where my billing account number is because whenever I use EE App and go Manage to add my broadband to see my bills and such, in the first proc...
Hi, First post here. I was with BT for over 20 years but it was that time for contract renewal so I called up to discuss plan & pricing options. After a long call of over 90 mins I was eventually transferred over to EE broadband. As I was with BT fo...
I've recently joined EE Broadband and received a fibre connection and Smart Hub Plus. When connecting this to my PC either by wire or wi-fi, the taskbar logo of the globe with the no-entry sign shows, and all settings show that there is an ethernet c...
My broadband is due for renewal end of Jan. I have full fibre 900Mbs. Upgrade cost is jumping by around £25 more jumping to £72. Sure, I can likely extend my long time customer discount but that still makes it expensive. I can go to city fibre...
