How can i get a QR code to return equipment ?

[PeteH8]

No matter which way I try to contact EE, everything is automated and none of the options allow me to ask for a QR code to return requested equipment. Checked texts and emails and I have the requests to return a wifi disc, but no QR code has been sent.

Are there still any humans working for EE that can help ?

[Northerner]

Hi @PeteH8 

Have you checked your junk/spam email.

https://ee.co.uk/help/orders/return-and-recycle-ee-product

Thanks 

[PeteH8]

Thank you, I have and nothing there, plus the chasing emails are coming through fine. Ive tried the link you gave, but nothing directs you to get a QR code or a human connection. 

Thx for trying though.

[Ali_A · Accepted solution]

Hi @PeteH8 

If all your haven't yet received your QR code, just give us a ring on the number found on the Return and recycle your EE Broadband or EE TV products page provided by @Northerner and we'll sort it. Press option 2 as the first option, followed by option 2 for Broadband queries. 

Ali 

[PeteH8]

Please could you let me know which option gets me a QR code, or send me the QR code to return the equipment requested.

[mod edit for tone]

[XRaySpeX]

Try getting a return bag instead by calling 0330 123 1105 for 1. 

[fran53_65]

Hi im waiting on a QR code to send back equipment??

[bobpullen]

@fran53_65 - have you tried calling the number as suggested earlier in the thread?

[fran53_65]

As I'm at work I can't really make a call, I don't suppose you know how
long after you have had new equipment installed they send you the returns
email with this QR code?

[Leanne_T]

Hi @fran53_65 

Thanks for coming back to the community. 

If you've been advised to return the equipment and you've not had an email with the QR code, you would need to give us a call when you get the chance and the team can check this for you 🙂

Full contact details and open times can be found on the Contact Us page. 

Leanne.