High Praise and Compliments.

[Ian684]

My thanks to Customer agents Deborah (15/9/2026), Jimmy, Belfast (23/9/2026), Ashwin (5/10/2026) and Ryan (7/10/2026) who were able to resolve problems resulting from a contract renewal. This covered contract set up and equipment return. For whatever reason, a new landline number was also allocated, replacing one I have had for nearly ten years. Jimmy enabled the ‘system’ to get my old number back. Their collective patience was greatly appreciated and saved me from much grief and worry. ( Part of the problem appears to have resulted from moving BT billing to EE billing). 
Many Thanks again. 

[Debbie_G]

Hi @Ian684.

Thanks for coming to the community and for sharing such lovely feedback about Deborah, Jimmy, Ashwin and Ryan.

It’s great to hear how much care, patience and support they each provided while helping you resolve the issues following your contract renewal. 

I’d love to help get your kind words passed on. I’ve sent you a private message so we can get a few more details and make sure your feedback reaches the right people.

Debbie