Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi All,Another Issue with the Hub 7 Plus, probably on others too.When i create a Port forwarding rule, it always comes up with an error and doesn't save or eventually when it does save, it has created duplicate rules. Try to remove one and it removes...
Hi, I have the latest EE Smart Hub Plus with WiFi 7 Extender Pro. I have noticed that when I log into the web interface on my computer it states that I have 0 2.4g devices connected and about 7 5g devices connected and 3 6g ones. but a lot more devic...
Hello , I have recently switched over to ee from bt and as soon as I have been changed over I noticed that my old bt wifi boosters do not work anymore so I called ee to see what the problem was they tell me that they are not compatible with the ee sm...
I want to be able to make a group for all the childrens devices for time limits and parental restrictions. However whenever a group WiFi is paused in the app, it will not unpause unless restarting the router, even though the devices are listed as 'on...
I have EE part-fibre but want to switch to full fibre which is available to me. My router is at the back of my house. I have read horror stories about OR contractors not wanting to run cable around a property, especially if sharp corners are involve...
Hi,Can anyone help me on how I can retrieve my previous Billing Statements after I have already left EE Broadband (changed provider)? I still however have a mobile account with them so I still have access to my account. All I can see there however is...
every night whilst playing games or watching stuff router decides it wants to drop DSL connection for no reason and bring it back, any reasoning for this?
I am replying to an email received from Shelly on Sat 4/4/26 regarding my landline handsets as shown below: I can confirm that I managed to make the original handsets work properly by pairing them to the hub. I cancelled the order for the new handset...
Hello,I have just upgraded to the smart hub pro and i can't seem to connect my PS5, it is showing the slow signal fault, all other devices are fine.Any ideas?Cheers
Anybody having slow speeds and buffering at peak ish times like 5 to 8 pm , or after 10 pm , or midday ? EE don’t seem bothered and also I’d like to know how to switch BB provider as my contract ends soon .
