Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Having just transferred from BT having had HALO 500+ with a WiFi Disc & Hybrid Connector. Are these returned with the Hub?If not can they be used with my EE Super Hub Plus?
An engineer has come out to fit a new line for fibre 500, how long does it usually take for your new service to start. I can’t find a date on any emails received and nothing in account, no pending orders. I am currently getting a download speed of 1...
BT updated my contract and sent me a new EE SH20A hub, but even though I could connect all my other WiFi equipment my Canon MG 3600 series printer just won't pair even though it did with my older BT Smart Hub 2
After weeks when new SuperHub Pro (WiFi 7) was perfectly fine firing 320 Mhz wide channel on 6 Ghz (channel 69), now router default to 160 Mhz channel and there is no way how to force it to go back to 320 Mhz channel at all... One say, that's not a p...
Hello,I was recently advised I could try the new wifi 7 hub to see if that resolves the ongoing broadband issues we've been having. They said I could try it for 14 days and return for free if it doesn't fix the issue or keep it added to the plan for ...
So I ordered a 12month policy of the busy household at 69.99, I had issues with connectivity around the house while moving during video calls, connection issues dropping randomly even though the hub has 1.6gb to it and the WiFi pro kits all round the...
So I'm having the same issue that many others are having. My broadband is also not opening some apps and videos on social media. When I connect to mobile signal everything opens up fine. Is there some kind of shield on the hub settings? The setting I...
Why was it that it took over a month to move from BT to EE, the same company, then when I am prompted to look at my first bill I am told there are difficulties and details are not available at this time. Telecom companies are out of control and care ...
As with many other users, having been forced to 'upgrade' to the EE Smart Hub from BT, my Grandad has been unable to connect his laptop to the new hub. The option simply doesn't appear in his WiFi list. I have already tried amending some of the hub s...
Hi.When FTTP was originally installed to replace the copper line, it was impossible to run the fibre to the same location. As a result, the fibre and ONT was brought into the front of the house (as opposed to the rear) where I have had a 1Gb networ...
