Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Morning one and allive had ee fibre installed since July time and not had a issue so far but over the last few weeks I’ve nriiced while doing a speed test on Xbox via Ethernet I’m getting good download speeds typically over 1gb on a 900 line but my u...
EE has completely failed my elderly grandmother during their broadband switch-over process. Despite EE heavily promoting a switch-over refund, they have refused to process it, even after we provided copies of the final bill multiple times exactly as ...
Hi all, I have an office setup at the back of my garden and have purchased the EE extender as a solution for my WiFi problems. My issue is that I am unable to connect to my home WiFi from the office setup and no matter where I put the extender a prob...
Ore December 2025 FTTC optionDecember 2025 FTTP optionA little bit of our background broadband history with EEFTTC - The green cabinet is about 40m from our front doorCompuServe - 1994 our first internet providerWanadoo - 1997 we moved to Wanadoo fro...
Find out when my broadband contract ends [Mod edit: Add title]
I had a sales guy at my door on Wednesday, I think his name was Jordan. He wanted me to switch to EE broadband and TV (think he said it was Now tv). I told him I was quite happy with with my current provider and had been for a very long time. He said...
I'd like to cancel my broadband order
Broadband has been out since six o'clock last night, 16th Jan, tried usual suggestions, still out this morning [Mod edit: removed personal details]
I’ve asked you many many times to block premium calls on my mainline phone ******.i’ve asked you block the calls you failed to do so, but you refuse to give me any refund when it’s your mistake.you failed to do so Early this morning I caught my fri...
Morning guys, now we have had openreach get the road all fibred up we are now ready to order. We currently Have Trooli who use their own fibre, so the question is, will EE pull a new fibre in leafving the Trooli one in place? We also have the ONT in ...
